INTERNSHIP DETAILS

Booking Intern (BackOffice) - Melià Milano

CompanyMelia Hotels International
LocationMilan
Work ModeOn Site
PostedApril 1, 2026
Internship Information
Core Responsibilities
The primary duties involve managing all activities within the Booking Department, including checking system bookings, controlling arrivals, and handling email correspondence. This role also requires supporting the contact center that makes reservations and assisting various hotel departments.
Internship Type
full time
Company Size
17715
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Welcome to Meliá Hotels International! From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global). With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá. If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries. Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
About the Role

“The world is yours with Meliá” 

 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

 

Because belonging to the great Meliá family is being VIP 

 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

 

Job Summary: To manage properly all the activities related to Booking Department

 

What will I be doing?

  • Checking bookings in the system

  • Controlling arrivals

  • Managing email correspondence

  • Support for the contact center that makes reservations

  • Supporting the departments of each hotel

  • Managing payments

  • Miscellaneous inquiries from guests (through direct channels but also extranet Booking.com and Expedia)

  • Perform other duties as assigned. 

 

What are we looking for?  

  • Must have a very good English; other languages are preferred.   

  • Degree in Tourism or Hospitality;

  • Passionate for Hospitality and with a strong attitude to interpersonal relationships.

 

 

At Meliá we are all VIP 🌟

 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

 

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

 

If you want to be “Very Inspiring People“, follow us on: 

 

INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR

Key Skills
Booking ManagementSystem CheckingArrival ControlEmail CorrespondenceContact Center SupportReservation HandlingInterpersonal RelationshipsGuest InquiriesExtranet ManagementEnglish Proficiency
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
My MeliáRewardsFlexible remunerationExclusive discounts on a variety of products and servicesActive and healthy lifestyles programsCharitable initiatives