Digital Services Intern Summer 2026

Position Summary                                           

MassDOT, as an Executive Office of the Commonwealth, is working to advance digital accessibility and equity. This initiative will provide internal and external constituencies with accessible, equitable, inclusive and usable digital services and information to the greatest extent possible.

The intern will assist MassDOT digital accessibility staff to implement the mission, vision, goals and strategies for this initiative. Responsibilities include assisting in the tracking of metrics to measure progress and helping to ensure that all digital content meets the Commonwealth accessibility standards. 

Duties and Responsibilities

• Manage content for the organization’s web presence (requires working with content management software).
• Copyedit and proofread web content to ensure the use of Plain Language.
• Remediate documents for accessibility compliance.
• Assist with updating dashboards used to track and report digital accessibility and equity metrics for MassDOT.
• Assist in the testing of digital assets for accessibility compliance.
• Advise internal teams on implementing accessibility into their processes and addressing accessibility issues identified in manual and automated accessibility testing.

Preferred Qualifications                                         

• Exceptional communication (written and oral) and organizational skills.
• Experience with content management systems and SharePoint.
• Knowledge and understanding of state and national accessibility laws and standards for digital resources including the Web Content Accessibility Guidelines (WCAG), Title II of the ADA, and Plain Language.
• Practical experience building and managing data dashboards, familiarity dashboard software programs.
• Ability to use various testing software including WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others. Experience testing with assistive technologies like JAWS, Dragon Naturally Speaking and ZoomText.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered. 

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability‐related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.