IT Help Desk Intern
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Join a team where your impact reaches beyond the stars! At Terran Orbital, you’re not just part of the system – you’re a vital force propelling our mission forward. As trailblazers in satellite manufacturing and aerospace innovation, we shatter boundaries daily to deliver groundbreaking solutions that power our nation’s defense and commercial missions. We are a unique, fast growing, and trusted team dedicated to swiftly and efficiently designing, building, launching, and operating state of the art satellites for advanced mission constellations. If you’re driven by purpose, inspired by challenges, and ready to leave your mark on the universe, you’ll find a home and endless opportunities for growth here. Together, let’s redefine what is possible in orbit and beyond!
Terran Orbital is seeking an IT Help Desk Intern to join our dynamic team. Reporting to the Director, IT Project & Compliance, the IT Help Desk Intern will providing frontline technical assistance to our engineers and business professionals. You’ll work in a collaborative, fast-paced environment, gaining hands-on experience with enterprise systems and contributing to the seamless operation of our mission-critical technology infrastructure.
Key Duties and Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and Zendesk ticketing system.
- Assist with troubleshooting and resolving issues related to Windows and Mac operating systems, Office 365, and other enterprise applications.
- Support user account management, including onboarding/offboarding, password resets, and permissions.
- Document solutions, update knowledge base articles, and contribute to IT process improvements.
- Help track and manage IT assets, ensuring accurate inventory and deployment.
- Participate in team meetings, training sessions, and collaborative problem-solving activities.
- Apply cybersecurity best practices in daily support activities.
Required Qualifications and Skills
- Provide first-level technical support for hardware, software, and network issues via phone, email, and Zendesk ticketing system.
- Assist with troubleshooting and resolving issues related to Windows and Mac operating systems, Office 365, and other enterprise applications.
- Support user account management, including onboarding/offboarding, password resets, and permissions.
- Document solutions, update knowledge base articles, and contribute to IT process improvements.
- Help track and manage IT assets, ensuring accurate inventory and deployment.
- Participate in team meetings, training sessions, and collaborative problem-solving activities.
- Apply cybersecurity best practices in daily support activities.
Preferred Qualifications and Skills
- Experience with enterprise productivity tools (e.g., Office 365, Teams, SharePoint).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Awareness of cybersecurity fundamentals and safe computing practices.
- Strong communication, teamwork, and customer service skills.
- Initiative and motivation to learn new technologies and tackle technical challenges.
- Relevant certifications (e.g., CompTIA IT Fundamentals, A+, Security+, Microsoft Certified: Fundamentals) are a plus.
Salary Range
- Freshman/Sophomore - $20 per hour
- Junior - $22.50 per hour
- Senior/Graduate - $25 per hour
Your actual level and base salary will be determined case-by-case and may vary based on the job-related qualification, knowledge, skills, education, and experience. In addition to base salary, we offer 100% covered medical, dental, and vision coverage, a 401(k) match, Flexible Time Off (FTO), covered life insurance, maternity and paternity leave, tuition reimbursement, employee referrals, and lots of swag!
Full-time positions only:
Benefits
- 100% Company-paid comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) Match
- Flexible Time Off (FTO)
- Education Reimbursement
- Competitive Paid Parental Leave
About Terran Orbital
Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. Terran Orbital provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission operations, and on-orbit support to meet the needs of the most demanding military, civil, and commercial customers. Learn more at www.terranorbital.com
Physical Demands
An employee must meet the physical demands described to perform the essential functions of this job successfully. In performing the duties of this job, the employee is routinely required to sit or stand for long durations of time, in addition to bending, reaching, and walking. This would require the ability to lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. This position is generally sedentary, with substantial computer usage.
Work Environment
The job operates in a professional office environment but in a manufacturing company. This job routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
Disclaimers
To comply with U.S. Government space technology export regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. In addition, please note that this position may require a current United States National Security clearance or eligibility for such a clearance.
Terran Orbital is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.
If you need assistance or accommodation due to a disability, you may contact us at hr@terranorbital.com.
Terran Orbital does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Terran Orbital, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Terran Orbital shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.
And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Terran Orbital has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.
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"Why Terran Orbital Corporation?"
💡 Mention their Defense and Space Manufacturing and your passion for First-Level Technical Support