INTERNSHIP DETAILS

Graduation: Developing Customer Learning Programs for Service Desk Engineers

CompanyVanderlande
LocationVeghel
Work ModeOn Site
PostedMarch 6, 2026
Internship Information
Core Responsibilities
The assignment involves understanding service desk processes, operational targets, and bottlenecks to validate the suitability of methodologies like Toyota Production System (TPS) and Obeya for implementing continuous improvement. The role requires designing an approach based on these frameworks, creating a pilot environment, and applying them to improve performance within the shift teams.
Internship Type
full time
Company Size
9422
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Established in 1949, Vanderlande has more than 11,000 employees and a turnover of 2.3 billion euros. Toyota Industries Corporation (TICO) acquired Vanderlande in 2017 to cement its global leading position within material handling. It aims to achieve this by increasing its presence in all integrated and automated projects, and capitalising on the synergies between the organisations and the added value they offer to the market. TICO therefore launched the Toyota Automated Logistics Group (TALG), which consists of Toyota L&F, Bastian Solutions, Vanderlande and viastore. TALG is a global partner for integrated logistic process automation, with its group companies collaborating under the guiding principle: for every challenge, a reliable solution. In May 2025, Vanderlande completed the acquisition of Siemens Logistics' operations outside the USA and in doing so welcomed more than 2,000 new employees. The acquisition supports the company’s strategic ambition to accelerate its growth in automated logistics, particularly strengthening its capacity to deliver baggage, cargo and digital airport solutions.
About the Role

Job Title

Graduation: Developing Customer Learning Programs for Service Desk Engineers

Job Description

Assignment type: Graduation

Start date: September 2026

Assignment duration: 5-6 months

Location: Veghel

Education level: Bachelor / Master

Desired study: Industrial Engineering, Supply Chain Management or related

Language: English

Description of assignment

Our service desk operates 24/7 to remotely support Vanderlande customers and ensure their systems remain fully operational. We work in a five‑shift model, with L1 engineers collaborating closely with various 2nd‑ and 3rd‑line solution groups. L1 engineers are responsible for customer communication and for steering operational activities to meet the agreed service levels.

Over the past year, overall performance has declined. The leadership team believes that establishing a structured approach to continuous improvement within the shift teams is essential to restoring the desired performance levels. To achieve this, we aim to explore and assess methodologies such as the Toyota Production System (TPS) and Obeya as potential frameworks for embedding continuous improvement practices into our daily operations.

Department description

The Service Desk EU–APAC consists of 1st‑, 2nd‑ and 3rd‑line engineers who operate 24/7 to resolve incidents, manage problems and execute changes for more than 500 customers worldwide. The department comprises around 150 employees based in Australia, Germany and Veghel.

We work in a fast‑paced operational environment where maintaining system stability is a daily challenge. As part of the team, you will join live operations and participate in regular stand‑ups, contribute to real, business‑critical use cases, and have the freedom to explore and develop your own improvement ideas.

Tasks/responsibilities

  • Understand the service desk processes, operational targets and bottlenecks
  • Validate and design a TPS and Obeya approach to steer continuous improvement in service desk teams
  • Create and run a pilot environment to apply and evaluate the approach

 Your profile

  • The student has prior experience in continuous improvement concepts
  • Curious about logistics and how we service customers
  • Proactive mindset and not afraid to work together with different teams
  • *Mandatory enrolment to a Dutch Education System & resident of The Netherlands

Contact

Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com.

Key Skills
Continuous ImprovementToyota Production SystemObeyaProcess UnderstandingOperational TargetsBottleneck IdentificationPilot DesignCustomer SupportService Level ManagementProactive Mindset
Categories
Customer Service & SupportEngineeringLogisticsEducation