Arctic Club Hotel Intern

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Intern is responsible for providing the first point of contact to guests and creating an excellent first impression for the guests of the Oxford Collection of hotels while maintaining sanitation and cleanliness standards. This position may assist management with projects.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Guest Services (80%): Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provides general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro. Ensures the front desk remains organized while maintaining sanitation and cleanliness standards at all times. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. 
  
  Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Administration (10%): Must be aware of inventory of rooms at all times. Reports any guest incidents to Evening Manager, AGM and/or GM. Counts bank and reports discrepancies to management. Assist with projects.
• Other (10%): May participate in drivers program. Other hotel related duties as assigned. 

COMPETENCIES

• Detail Orientation - Is accurate and methodical with details and / or numbers
• Stress Management – Functions well under stress
• Adaptability / Flexibility – Maintains focus and positive attitude amidst change or under pressure
• Interpersonal Communication – Relates well with people, verbally and in written form    
• Customer Focus – Builds positive and fruitful customer relationships
• Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive
• Ethics, Integrity, Values – Ably builds trust, and is widely trusted
• Company Character – Supports company vision and values

EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• One year customer service preferred 
• Experience with Microsoft Office products
• Hospitality Experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Regular and reliable attendance

PHYSICAL REQUIREMENTS

• Must be able to stand on feet throughout the day;
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

The Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.