INTERNSHIP DETAILS

Information Technology Intern

CompanyLegacy National Bank
LocationSpringdale
Work ModeOn Site
PostedMarch 5, 2026
Internship Information
Core Responsibilities
The intern will provide first-level technical support, including troubleshooting hardware/software issues, setting up workstations, and managing user accounts via a ticketing system. This role also involves assisting with IT inventory, software updates, and basic network maintenance under supervision.
Internship Type
full time
Company Size
102
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Local Decisions- People You Know- Service You Deserve Legacy National Bank is a locally-owned Northwest Arkansas bank with six locations in Washington and Benton Counties. Legacy focuses on building communities by serving the needs of families and businesses by providing advice-based financial solutions. We provide regionally and nationally competitive banking products, while maintaining a personal relationship with our customers to meet their individual needs. Legacy National Bank will always deliver unmatched service and provide leading edge technology to assist its customers in order to maintain its true commitment to community banking. Member FDIC. Equal Housing Lender.
About the Role

Description

Position Summary:

The Information Technology Intern position will provide first-level technical support, troubleshooting hardware/software issues, setting up workstations, and managing user accounts (passwords, permissions) via a ticketing system. This role will assist with IT inventory, software updates, and basic network maintenance under supervision.  


Major Duties and Accountabilities:

  • Takes part in and embraces the Legacy culture and gives outstanding customer service to internal and external customers.
  • Serves as the first point of contact for bank staff, resolving desktop, laptop, printer, and software issues.
  • Assists with imaging, configuring, and deploying new computers
  • Logs, tracks, and resolves IT support tickets, escalating complex issues to senior staff.
  • Assists bank staff with their user accounts, including password resets and account unlocking.
  • Maintains IT asset inventory and update documentation/procedures.
  • All other duties as assigned.


Requirements

Required:

  • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
  • Basic knowledge of operating systems (Windows 11), hardware components, and software (Microsoft Office/365).
  • Strong customer service and troubleshooting skills.


Preferred:

  • Classified as a Junior or Senior in college.
  • Previous banking experience.  


Key Skills
Technical SupportTroubleshootingHardwareSoftwareWorkstation SetupUser Account ManagementIT InventorySoftware UpdatesNetwork MaintenanceCustomer ServiceTicket ResolutionImagingConfigurationDeploymentPassword ResetsAccount Unlocking
Categories
TechnologyCustomer Service & SupportAdministrative