INTERNSHIP DETAILS

IT Intern - On Site - Troy, MI

Company365 Retail Markets
LocationTroy
Work ModeOn Site
PostedMarch 6, 2026
Internship Information
Core Responsibilities
The IT Helpdesk Intern will support, administer, and implement workstations concerning hardware, software, and operating systems for the global IT function through daily operational assistance. Responsibilities include supporting Dell/Apple environments, compiling documentation for a knowledgebase, and assisting with hardware/software installation and deployment.
Internship Type
full time
Company Size
505
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
365 Retail Markets is the global leader in unattended retail technology. Founded in 2008, 365 provides a full suite of best-in-class, self-service technologies for food service operators including end-to-end integrated SaaS software, payment processing and point-of-sale hardware. Today, our technology powers food retail spaces at corporate offices, manufacturing facilities, distribution centers, and more. 365’s technology solutions include a growing suite of frictionless smart-stores, micro markets, vending, catering, and dining point-of-sale options to meet the expanding needs of our customers. 365 continuously pioneers innovation in the industry with powerful technology, strategic partnerships and flexibility in customization and branding. 365 is a portfolio company of Providence Equity Partners.
About the Role

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.


As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.


The IT Helpdesk Intern is responsible for supporting, administering, and implementing workstations as they relate to hardware, software, and Operating for the global domain function IT through daily operational assistance, to support and fulfill requirements of internal customers worldwide.


Responsibilities

  • Ability to support a Dell / Apple laptop environment with an emphasis on customer service.
  • Compile and develop documentation to create a knowledgebase for software and hardware supported by the IT team. 
  • Assist in hardware and/or software installation/deployment.
  • Support daily operations for the IT Helpdesk team within North America with extended support globally.
  • Assist all levels of IT analysts within the global domain function IT with day-to-day activities related to the deployment and operational support of standard hardware and software offerings.
  • Adhere to global IT standards and coordinate related activities with other teams as needed.
  • Develop working relationships with internal business partners.
  • Comply with all company policies and procedures.
  • Perform other duties as assigned

Requirements

  • Currently pursuing an IT degree with GPA minimum of 3.0 on a 4.0 scale
  • Experience taking an active role in group activities
  • Hands-on approach
  • Focus on Customer Service oriented approach to handling problems
Key Skills
Customer ServiceHardware SupportSoftware SupportDell LaptopsApple LaptopsDocumentationKnowledgebase DevelopmentInstallationDeploymentHelpdesk OperationsIT Standards AdherenceRelationship Building
Categories
TechnologyCustomer Service & SupportSoftwareRetail