Summer Intern - Child Support - Metro Region - Boston Location

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.  Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family.  Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.

DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.  Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Position Summary

The summer intern will gain valuable insight into child support inventory workflows, best practices for inventory management, backlog reduction, and customer service. The intern’s work will help identity process improvement opportunities and highlight operational challenges that may require attention.

Core Responsibilities

• Assist the Regional Deputy Director in gathering and reviewing child support inventory and performance data.

• Work with child support team leaders and assist with processing child support inventory to gain hands-on understanding of inventory movement and workflows.

• Analyze inventory movement and backlog trends to support process improvement efforts.

• Identify basic patterns and challenges related to inventory management and customer service.

• Present findings to managers at the conclusion of the summer internship.

Preferred Qualifications

• Strong organizational, analytical and communication skills, particularly in working with a diverse group of individuals

• Strong Project Management skills

• Familiarity with Excel tools and formulas relevant to data analysis.

• Understanding of basic charting and graphing tools in Excel.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.