Customer Insights Analyst Intern (m/f/d)

Launched in 2021 with a simple yet bold mission, Flink set out to give people back their most valuable resource: time. We didn't just join the quick commerce race, we defined its potential. By enabling customers to order from a curated selection of over 3,000 groceries and household essentials through our user-centric app, we deliver what people need in minutes. We have fundamentally shifted the retail landscape across Germany and the Netherlands, while embedding sustainability into our core through an all-electric delivery fleet, recyclable packaging, and a focus on reducing food waste.

Today, Flink has evolved from a disruptive startup into a resilient and sustainable powerhouse. In an industry defined by rapid change, we’ve mastered the balance of hyper-efficiency and massive scale. With a network of around 160 hubs, we now bring the Flink experience to more than 22 million people, making us an integral part of the urban infrastructure. This impact is driven by a dedicated team of more than 10,000 colleagues, including a fully employed rider fleet that serves as the backbone of our operations. By generating over €550m in revenue in 2025, we have proven that our model is not only desirable but financially formidable. 

Having built a proven foundation, we are now shifting from establishing our presence to accelerating our impact. Backed by prestigious partners like Prosus, Mubadala, Bond, DoorDash, Btomorrow Ventures and REWE, and fueled by fresh investment, we are entering our next major growth phase. We are thinking bigger, expanding our footprint, and refining every link in our value chain. 

Our culture is defined by a shared bias for action and the commitment to being 1% better every day. We take ownership, stay close to the frontline, and support one another to ensure we never let another Flinker fail. We celebrate diversity and believe that our multicultural team is our greatest competitive advantage. 

Are you ready to shape the future of quick commerce with us?

In this internship, you will be at the heart of our strategy to maximize Customer Lifetime Value. 

You'll dive deep into our data to uncover what keeps our customers loyal and identify the key levers to drive long-term retention. Your work will directly influence key business decisions and help shape the future of Flink's customer retention strategy.

Your key responsibilities will include:

• Crack the Code on Retention: You will use causal inference to identify the root causes of churn and the true "drivers of value". You will dig deep into the data to distinguish between correlation and causation, finding out exactly why customers stay or leave and what we can do to extend their lifecycle.
• Bridge the Business Silos: You will work across different domains (Operations, Revenue, Pricing) to understand how different levers impact the customer experience. You will connect the dots between operational performance and customer loyalty.
• Steer Investment with ROI: You will help answer the "Where should we invest?" question. By quantifying the economic impact of retention drivers, you will guide the business toward the initiatives with the highest financial return, directly influencing capital allocation.
• Translate Data to Strategy: You will turn complex analysis into a clear strategic narrative. You will define what needs to change to improve the customer experience and present actionable recommendations to senior leadership.

To succeed in this internship you:

• Have a Quantitative Foundation: You are currently pursuing or have recently completed a Bachelor's, Master's, or Ph.D. in a field such as Data Science, Econometrics, or Statistics.
• Are technically confident: You know the basics in SQL and you have gained first experiences building statistical models in Python or R.
• Proactive Problem Solver: You don't wait for instructions. You have a curious mindset, a passion for understanding customer behavior, and the ability to see the bigger picture while maintaining a keen eye for detail.
•  Speak "Business": You have excellent communication skills with the confidence to present complex information clearly and concisely to senior leaders.

Internship duration: 6 months.

• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.