INTERNSHIP DETAILS

IT Service Desk Intern

CompanyITA Group Inc
LocationDes Moines
Work ModeOn Site
PostedMarch 6, 2026
Internship Information
Core Responsibilities
The IT Service Desk Intern is responsible for providing first-level technical support to end-users, focusing on high customer service and efficiency. This role involves receiving, triaging, and resolving IT-related issues and requests from employees across the organization.
Internship Type
full time
Company Size
913
Visa Sponsorship
No
Language
English
Working Hours
32 hours
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About The Company
ITA Group helps leading brands around the world take action with confidence, resulting in increased sales, purchases, retention, referrals and alignment. Through events, incentives, recognition, loyalty, research and learning, we’re transforming how business feels for employees, channel partners and customers while helping brands create connections, motivate audiences and drive purposeful change.
About the Role

This internship will work 32 hours per week, beginning in early June and run 8 weeks through early August. The Intern will work onsite at our corporate headquarters in West Des Moines, IA.
This application will close on March 27th, 2026.

Position Description:

The IT Service Desk Intern provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

Position Requirements:

  • Rising college senior or recent college graduate.
  • Knowledge of Windows operating systems and Microsoft 365 suite.
  • Basic understanding of network concepts and troubleshooting. 
  • Familiarity with remote desktop support tools and ticketing systems. 
  • Excellent communication skills, both verbal and written. 
  • Strong problem-solving and analytical skills. 
  • Ability to explain technical concepts to non-technical users. 
  • Customer-oriented mindset with a focus on user satisfaction. 
  • Ability to work effectively in a team environment. 
  • Excellent time management and prioritization skills. 
  • Willingness to learn and adapt to new technologies and processes.
  • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
  • Ability to work the time necessary to complete projects and/or meet deadlines.
Key Skills
Windows Operating SystemsMicrosoft 365 SuiteNetwork ConceptsTroubleshootingRemote Desktop SupportTicketing SystemsCommunicationProblem-SolvingAnalytical SkillsCustomer ServiceTime ManagementPrioritization
Categories
TechnologyCustomer Service & SupportAdministrative