Integration Services Intern

About the Role

EOTSS is seeking an Integration Services Intern to join a collaborative team of engineers and business analysts supporting enterprise integration platforms used by multiple agencies and external partners.

This internship offers hands-on experience in enterprise application support, production troubleshooting, requirements gathering, analysis, and technical documentation. The intern will contribute to the ongoing operation and enhancement of:

• A statewide Managed File Transfer (MFT) platform
• An enterprise Online Report Viewing solution
• API Services that enable secure data exchange between applications

The intern will work under the guidance of senior engineers and analysts and gain exposure to both operational support and project-based initiatives.

The primary work location for this role will be at 200 Arlington Street, Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday 9:00 AM to 5:00 PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

The Summer Internship Program is a 10-week paid opportunity running through June 1 through August 7. To be eligible, applicants must be currently enrolled in an accredited college or university or be a recent graduate (May 2026 graduation date).

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Duties & Responsibilities

• Support the administration and ongoing improvement of enterprise integration platforms (MFT, Online Report Viewing, and API Services)
• Assist with onboarding new customers by gathering and documenting requirements, performing configuration tasks, and supporting customer testing
• Troubleshoot and help resolve customer-reported issues
• Collaborate with engineers and business analysts to deliver secure and reliable solutions
• Participate in daily operational support and project work as needed

Learning Opportunities

During this internship, the selected candidate will:

• Gain hands-on experience supporting mission-critical enterprise applications used across Massachusetts state government
• Learn how large-scale system integrations are designed, supported, and maintained
• Develop strong analytical and troubleshooting skills
• Strengthen written and verbal communication skills through collaboration with technical teams and customers
• Gain exposure to APIs, secure file transfer protocols, enterprise reporting systems, and cloud-based environments

Preferred Qualifications

• Currently pursuing a Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, or a related field
• Strong analytical and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Results-oriented with strong customer service mindset
• Basic understanding of APIs (REST/SOAP concepts), file transfer protocols (SFTP/FTPS), and cloud platforms (AWS/Azure)

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.