Intern, Business Operations & Governance

Job Description

We are seeking a proactive and detail-oriented Business Operations & Governance Intern to join our team. This role is designed for a candidate with a business background who excels at coordination, stakeholder management, and process oversight. You will play a vital role in ensuring that our operational workflows—from vendor management to staff welfare—run seamlessly.

Duties and Responsibilities: 

• Contract Lifecycle Management: Monitor contract timelines and triggers. Coordinate with Persons-in-Charge (PICs) to initiate renewals, escalate bottlenecks, and maintain accurate records of finalized agreements.

• Vendor & Service Analytics: Conduct monthly performance analysis of external vendors and internal service delivery. Prepare comprehensive reports to ensure Service Level Agreements (SLAs) are met.

• Training & Development Coordination: Facilitate the end-to-end training process. This includes logistics, calendar management, and handling financial documentation (PO, invoicing, and payment) with service providers.

• Stakeholder Coordination: Act as a liaison between Group ICT and internal business entities to ensure smooth service delivery and communication.

• Administrative Support: Assist in organizing and coordinating meetings, workshops, and events related to IT governance.

Competencies & Core Skill Sets 

• Currently pursuing or a graduate of a Degree/Diploma in Business Administration, Management, Finance, or a related field.

• Process-Driven: Strong understanding of administrative workflows and basic financial processes (POs, Invoicing).

• Analytical Mindset: Ability to interpret performance data and translate it into clear, actionable reports.

• Organizational Mastery: Exceptional ability to manage multiple timelines (contracts, trainings, events) without losing sight of detail.

• Communication: Excellent verbal and written skills for coordinating with PICs, vendors, and internal leadership.

Personal Style and Behavior 

• Firm yet Diplomatic: Able to hold stakeholders accountable to deadlines while maintaining professional relationships.

• Proactive & Resourceful: Doesn't wait for instructions when a contract trigger is approaching; takes initiative to start the process.

• Adaptable: Comfortable switching between analytical reporting and event planning.

• High Integrity: Handles sensitive contract and financial data with total confidentiality and discretion.

About Governance, Assurance, & Planning (GAP): 

GAP aims to close the knowledge gap and make all relevant data easier to access across the Group ICT Department so that we can align on a “single source of truth”. We are devoted to building a team with diversity of thought, background and experience. Our goal is to drive a vibrant culture of transparency and collaboration, so that every person has deeper opportunities to excel, while doing meaningful work. 

• The unit will centrally manage: 

○ Governance and SOPs, 

○ Risk management, 

○ Audit monitoring and closures, 

○ Cybersecurity coordination, 

○ Financial administration and planning, and 

○ Strategy planning 

• GAP will monitor, maintain and enforce policies and will also liaise with other Group ICT departments for related deliverables and submissions.

• GAP will identify, organize, review and maintain where applicable, all data related to projects, assets and systems under care, contracts and financials.