IT SAP Analyst Intern - Business Solutions

This internship provides hands-on exposure to enterprise SAP systems and the opportunity to work alongside experienced technical and business professionals. This role will report to the VP of IT Business Solutions & Innovation and play a critical role in the success of the information technology department by working with cross-functional businesses to coordinate logistics for project team leads and functional areas as needed. 

The Intern will be part of a team focusing on business and solution design and will be involved in various activities to help gain important knowledge and experience of SAP end to end projects.

We are open to a hybrid work arrangement for the right candidate, however, ideally on-site at least a couple days a week in our Manchester, CT Home Office.

Who We Are
At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store—we are one of the fastest growing omni-channel furniture retailers in the country with over 200 stores!

We believe in skills-based hiring and value the unique competencies and perspectives every candidate brings to our team!

What You Will Do

• Partner with the SAP core team to support the execution of business processes across multiple functional areas

• Assist with process improvements and system design enhancements to improve operational efficiency

• Develop and maintain standard operating procedures, job instructions, and technical documentation

• Support the creation and enhancement of training materials and knowledge documentation

• Assist functional and technical leads with special projects and development of functional specifications

• Monitor and track IT support requests, analyze defects, and help identify potential solutions

• Create and manage work plans, ensuring project tasks and action items are completed on time

• Perform general SAP administrative activities and assist with troubleshooting production issues

• Develop ad-hoc reports using SAP tools and Microsoft Excel to support business insights

• Collaborate with cross-functional teams to support system improvements and business initiatives

What You’ll Learn

During this internship, you’ll gain hands-on experience working with enterprise technology and business operations in a collaborative, fast-paced retail environment. You will have the opportunity to develop skills in:

• SAP and ERP Systems: Gain exposure to enterprise resource planning systems and how they support business operations across multiple functional areas

• Business Process Improvement: Learn how organizations analyze and improve operational processes to increase efficiency and effectiveness

• Technical Documentation: Develop experience creating and maintaining standard operating procedures, job instructions, and technical documentation used by business and IT teams

• Data Analysis & Reporting: Build skills in creating reports and analyzing data using SAP tools and Microsoft Excel to support business decision-making

• Cross-Functional Collaboration: Work closely with technical and business teams to understand how different functions partner together to support company initiatives

• Project Coordination: Gain experience supporting projects, tracking action items, and helping ensure initiatives move forward successfully

Who Will Thrive in This Role

You’ll be a great fit for this internship if you:

• Enjoy learning how technology supports real business operations

• Are curious about ERP systems, data, and process improvement

• Like solving problems and figuring out how systems work

• Are organized and comfortable managing multiple priorities

• Communicate clearly and enjoy working with different teams

• Are proactive and eager to learn new tools and technologies

Core Skills and Capabilities

• Communication: Strong written and verbal communication skills with the ability to clearly document processes and technical information

• Collaboration: Ability to work effectively with cross-functional teams across IT and business functions

• Analytical Thinking: Ability to analyze system issues, defects, and business processes to recommend improvements

• Organization and Multitasking: Comfortable managing multiple priorities in a fast-paced environment

• Attention to Detail: Ability to produce accurate documentation and system updates

• Problem Solving: Resourceful and proactive in identifying solutions to technical or process challenges

• Technology Curiosity: Strong interest in learning about enterprise systems, SAP, and emerging technologies

Required Qualifications

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in:

  • Computer Science

  • Information Technology

  • Business (with emphasis on technology or information systems)
     

• Proficiency in Microsoft Office, especially Microsoft Excel

Preferred Qualifications

• Familiarity with IT terminology, ERP systems, and business process documentation

• Exposure to technical writing or process documentation

• Experience or familiarity with tools such as:

  • SAP

  • Asana

  • SharePoint

  • Jira
     

• SAP certifications or coursework are a plus but not required

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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