IT Operations Intern

ESSENTIAL JOB FUNCTIONS

Acquisition & Deployment:

Implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision

Operational Management:

·       Process in-person IT services to ensure courteous, timely and effective resolution of end user issues

·       Process incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues

·       Process site-specific IT services manager incidents and tasks to ensure courteous, timely and effective resolution of end user issues and broader GIS projects

·       Assist with site-specific IT projects as well as broader GIS projects/tasks

·       Deploy, monitor, maintain, update and support IT systems, including PC, tablet and telephony hardware, operating systems, software and peripherals

·       Practice asset management for IT hardware, software, and equipment

·       Establish and maintain regular written and in-person communications with the organization’s end users regarding pertinent IT activities

·       Reads, understands and is committed to conducting business in accordance with Albany International’s Business Ethics Policy.  All business of the company should always be conducted ethically, fairly, honestly and with integrity.

REQUIREMENTS

Education Requirements:

Completed at least two years toward a degree in Computer Information Systems or related field with minimum 3.0 GPA

Knowledge & Experience:

·       Hands-on experience installing IT hardware and software

·       Working technical knowledge of network and PC operating systems, including Microsoft Windows Workstation, iOS, and Android

·       Ability to operate tools, components, and peripheral accessories

·       Able to read and understand technical manuals, procedural documentation, and OEM guides

Personal Attributes:

·       Strong written and oral communication skills

·       Strong customer service orientation

·       Effective interpersonal skills and relationship-building skills

·       Highly self-motivated

·       Ability to conduct research into IT issues and products as required

·       Ability to effectively execute tasks in a high-pressure environment

·       Experience working in a team-oriented, collaborative environment

·       Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.

·       Reads, understands and is committed to conducting business in accordance to Albany International’s Business Ethics Policy.  All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.   

WORK CONDITIONS

·       Sitting for extended periods of time.

·       Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

·       Occasional inspection of cables in floors and ceilings.

·       Lifting and transporting moderately heavy objects, such as computers and peripherals.

·       Occasionally stand, walk, reach with arms and hands, climb, balance, stoop, kneel, crouch or crawl to work with the documentation and work within the business environment.

·       Have close vision.

·       Talk and hear to interact with internal and external customers.

·       The noise level in the work environment is usually quiet to moderate.