People Experience & HR Technology Intern
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Position Overview:
Diligent is the AI leader in GRC solutions, helping organizations around the world turn governance, risk, compliance, audit, and ESG into a competitive advantage. Within HR, we're embarking on our own transformation journey—this isn't just a system upgrade, but a fundamental redesign of how our people experience HR at Diligent. During a key 10-week window of our Workday implementation, you’ll have a front-row seat and play a meaningful role, gaining exposure to AI-enabled process redesign, user acceptance testing, data migration and validation, AI agent development, and documentation creation. We’re looking for an HR Technology & People Experience Intern who is deeply interested in the intersection of people and systems—someone who can think critically about how to make our employee experience better, more scalable, AI-native, and user-friendly.
You’ll join a broader cohort of interns and participate in core internship program activities, while being embedded in the HR function as part of the transformation team. You’ll report to the Senior Director of HR AI & Systems Transformation based in London while working from our New York office, collaborating closely with HR, IT, Finance, and regional teams. Our HR team is global, so you’ll build relationships locally, work with increasing independence, and learn to collaborate effectively across time zones as we shape the future of HR at Diligent.
Key Responsibilities
- Redesign documentation and employee experience by mapping current vs. future-state HR processes (onboarding, performance, time off, offboarding) and identifying opportunities to simplify and improve.
- Create clear, user-friendly guides, FAQs, and training materials to support Workday adoption for employees and managers.
- Support Workday implementation through data validation and cleanup (Oracle vs. Workday), HR process and policy inventory, and user acceptance testing with clear issue documentation.
- Innovate with AI by helping design and refine DiligentGPT (powered by Glean) and other AI-enabled tools, structuring knowledge, testing responses, and proposing new use cases that are ethical and user-friendly.
- Drive analytics and insights by analyzing HR data in Excel and Tableau and contributing to the redesign of metrics and dashboards that track organizational health.
- Collaborate across a global HR ecosystem, partnering with HR Operations, HRIS, regional HR, and cross-functional teams in IT, Finance, and Legal.
Required Experience/Skills
- Passion for employee experience and HR technology, with a focus on making systems intuitive, scalable, and user-friendly.
- Product mindset with a habit of challenging the status quo and looking for better, more user-centered ways of working.
- Demonstrated curiosity and hands-on experience with AI, such as building or experimenting with chatbots, automations, agents, or other AI projects.
- Data comfort and Excel skills (pivot tables, formulas, data analysis) or strong aptitude and eagerness to learn quickly.
- Excellent written communication and attention to detail, able to make complex information clear and spot inconsistencies or gaps.
- Proactive, collaborative working style, knowing when to take initiative, when to ask for help, and when to escalate or partner with others; pursuing or recently completed a related degree (e.g., HR, IS, Analytics, CS), with HR systems or Tableau experience a plus.
Preferred Experience/Skills
- Familiarity with HR systems (Workday, Oracle, Greenhouse), Tableau experience or previous data analysis work a plus but not required
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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