INTERNSHIP DETAILS

Intern, Cloud Operations

CompanyAIA Digital+
LocationKuala Lumpur
Work ModeOn Site
PostedMarch 12, 2026
Internship Information
Core Responsibilities
The Cloud Operations Intern will provide daily support to the core team, focusing on incident, change, and request handling, primarily leveraging Azure services and performing administrative tasks. Key duties include monitoring alerts, remediating low-level incidents under guidance, handling basic operational tickets, and assisting with change ticket creation and patching activities.
Internship Type
full time
Company Size
47300
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
About the Role

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Cloud Operations Intern will provide day to day support to Cloud Operation Core Team including but not limited to incident, change, request. This role focuses on leveraging azure services and performing administration tasks.

Responsibilities include, but are not limited to, the following:

  • Cloud Infrastructure Monitoring
    - Monitoring on Alerts from Dynatrace tool. Intern will be guided to remediate low level incident with predefined remediation steps to follow. If issue arise, escalate to Manager.
     
  • Handle basic operational tickets & task assigned by Snr Manager like change ticket creation, vulnerability remediation, execute standard low risk changes.
    - Intern will be trained to assist to create change tickets for Patching activity or other request for change.
    - Intern will be trained to perform patching using standard execution template. If issue arise, escalate to Manager.
    - Intern will be trained to perform and remediate some low severity tickets with guided docs/hands-on training from another engineer.
     
  • Documentation creation & Knowledge Management
    - Currently we have many SOPs in word format. Intern will be guided on how to convert them into rundown templates.
    - Any unstructured guidelines that we have, interns will be trained on how to convert them into proper auditable docs/rundown template/SOPs.
     

Learning & Shadowing
- Intern will be guided and trained to perform all task assigned to the intern by learning from guideline docs/hands-on training by shadowing another engineer.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key Skills
Cloud Infrastructure MonitoringIncident ManagementChange ManagementRequest FulfillmentAzure ServicesAdministration TasksDynatraceRemediationVulnerability RemediationPatchingDocumentation CreationKnowledge ManagementSOP CreationShadowing
Categories
TechnologySoftwareEngineeringAdministrative