CIO IT Specialist Intern – Service Desk

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you looking to jumpstart your career in IT operations, ServiceNow development, data analytics, and hands-on technology support? As an IT Specialist Intern, you’ll work across several core technology functions that keep our organization running every day. You’ll gain practical experience in service desk operations, quality analytics, ServiceNow development, field services, and device logistics—while contributing directly to service improvement, employee experience, and operational efficiency.

Who You Are

You’re a curious, early career technologist who enjoys solving problems, learning how complex IT environments operate, and seeing how data, processes, and technology come together to deliver great employee experience. You may not be an expert yet—but you’re eager to learn, build, experiment, and make an impact as part of a collaborative global team.

You might be a great fit if you:

• Energized by hands‑on IT work—including field services and device logistics—and interested in gaining exposure to Service Desk and end‑user support within large‑scale IT operations.

• Are pursuing a degree or have equivalent experience in Information Technology, Data Analytics, Computer Science, Engineering, or a related field

• Possess skills or are completing coursework in AI and related tools (e.g., Claude, Python).

• Enjoy working with data—analyzing trends, identifying patterns, creating dashboards, or supporting quality improvements.

• Are gaining exposure to ServiceNow development (even if only through a Personal Developer Instance) and are excited to build real features in areas such as AI Agents, Employee Lifecycle Events (HRSD), IT Operations Management, or Customer Service Management.

• Are comfortable learning new tools, documenting knowledge, and contributing to knowledge management practices.

• Are able to communicate clearly and enjoy helping others understand technical information.

• Bring a growth mindset, ask questions, and enjoy experimenting and iterating

• Value inclusion, collaboration, and teamwork, and believe diverse perspectives drive innovation

• Are excited to be part of a CIO team that is acting as Customer Zero—testing new AI capabilities internally, building modern solutions, and shaping the future of how we work.

Program Overview

As an intern, you will spend 10–12 weeks working on challenging, high-visibility projects. This position is primarily onsite or hybrid. 

What Interns Can Expect

• Hands-on, day-to-day support of core IT functions, including devices, onsite services, and service desk operations.

• Opportunities to learn from senior leaders, while building a network of peers. 

• Professional networking and personal brand development.

• Working side by side with full-time team members to support the employee experience at Kyndryl. 

• Mentorship opportunities. 

• Workshops and access to industry accredited education & certifications. 

• FUN

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.