Intern, Customer Care

1-800-Flowers.com Internship Program

Position Title: Customer Care Intern
Department: Customer Care
Location: On-Site – Jericho, NY
Duration: 10–12 Week Summer Internship
Hours: Full-Time

About 1-800-Flowers.com, Inc.

1-800-Flowers.com, Inc. is a leading provider of gifts designed to help customers express, connect, and celebrate life’s most meaningful moments. Our family of brands includes Harry & David, Cheryl’s Cookies, PersonalizationMall.com, Things Remembered and more.

As part of our internship program, you’ll gain hands-on experience, learn from industry experts, and contribute to projects that directly impact how we deliver smiles every day.

Position Summary

The Customer Care Intern will support the Customer Care team by assisting with daily operations, contributing to service improvement initiatives, and helping analyze customer interactions to enhance the overall customer experience.

This role is ideal for students who are curious, motivated, and interested in learning how customer service operations support a large-scale e-commerce business. Interns will gain exposure to customer engagement strategies, service tools, operational workflows, and process improvement initiatives.

Key Responsibilities

Core Responsibilities (All Interns)

• Support department initiatives through research, documentation, and project coordination
• Assist with cross-functional collaboration across the 1-800-Flowers family of brands
• Attend team meetings, present findings, and share progress with stakeholders
• Participate in internship learning sessions, networking opportunities, and workshops
• Contribute ideas to enhance business processes and improve customer experience

Customer Care Internship Responsibilities

• Support the Customer Care team in reviewing customer interactions and identifying opportunities to improve service quality
• Assist with documenting customer care processes and creating or updating internal guides and resources
• Analyze common customer inquiries, feedback, and trends to identify service improvement opportunities
• Collaborate with teams across operations, fulfillment, and technology to understand the end-to-end customer journey
• Assist with projects focused on improving customer satisfaction, service efficiency, and response processes
• Participate in quality assurance reviews or service performance reporting
• Support the team with administrative tasks, reporting, and project coordination as needed

• Currently pursuing a bachelor’s degree in Business, Communications, Customer Experience, Marketing, Operations, or a related field
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office tools
• Interest in customer experience, e-commerce, operations, or service strategy is a plus

What You’ll Gain

• Real-world experience with a leading e-commerce and gifting company
• Exposure to customer experience strategy and service operations in a large organization
• Professional development workshops and mentorship opportunities
• Networking with interns and leaders across multiple corporate functions
• A portfolio of impactful work that supports meaningful customer experiences

The expected hourly rate for this position is $19.00. The actual compensation will be determined by experience and other factors permitted by the law.

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