IT Operations & Systems Intern

JOB DESCRIPTION

IT OPERATIONS & SYSTEMS INTERN

CLASSIFICATION Seasonal; Full-time Summer Internship

(Approximately 40 hours per week for ~12 weeks, May–July with flexibility into August)

FLSA Nonexempt

REPORTS TO Director of Information Technology. Intern will work closely with IT team.

LOCATION Park City, Utah (Hybrid work scheduled)

Interns will be responsible for their own housing and transportation arrangements

SALARY $20

SUMMARY / OBJECTIVE 

The IT Operations & Systems Support Intern will assist the Information Technology team in improving documentation, asset management, and operational analytics across the organization. During the internship, the student will contribute to projects that strengthen internal systems and support the organization’s technical infrastructure. Interns participate in a structured summer program that includes mentorship, collaboration across departments, and exposure to the broader organization. At the end of the internship, students present their work and recommendations to department leadership.

About Us:

U.S. Ski & Snowboard is committed to lead, encourage, and support athletes in achieving excellence and making the United States of America the Best in the World in Olympic skiing and snowboarding. We are committed to fostering, cultivating and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

ROLES & RESPONSIBILITIES

• Support development and expansion of the IT knowledge base by creating and organizing internal documentation and support guides.
• Assist with inventory audits and asset management to maintain accurate records of IT equipment and systems.
• Analyze IT support ticket data to identify trends and provide insights that can improve service delivery and response times.
• Participate in daily stand-ups and team meetings to support operational tasks and ongoing initiatives.
• Assist with documentation, process improvement, and other technical support initiatives as needed.
• Utilize and support organizational technology platforms including Salesforce CRM and Marketing Cloud, Google Workspace, Microsoft 365, Cloudflare, Drupal CMS, Jira, generative AI tools, and internal systems leveraging Java and MSSQL to assist with documentation, operational support, and process improvement initiatives.
• Prepare a final presentation summarizing project outcomes, insights, and recommendations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a professional office environment. This role routinely requires effective communication with others using common telecommunications equipment and computer equipment. Must be able to read, examine, and organize documents written in English. May require the ability to sit, stand, and walk around for extended periods of time. 

COMPETENCIES & EXPERIENCE

• Current junior, senior, or recent graduate pursuing a degree in Information Systems, Computer Science, IT, Data Analytics, or a related field.
• Strong technical writing and documentation skills.
• High attention to detail and strong organizational ability.
• Basic familiarity with IT troubleshooting concepts or technical support environments.
• Interest in IT operations, systems administration, or service management.
• Ability to analyze data and identify patterns or trends.
• Professional communication skills and ability to collaborate within a team environment.

U.S. SKI AND SNOWBOARD EEO STATEMENT

U.S. Ski & Snowboard is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. U.S. Ski & Snowboard's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.