Apprentice Community Host - Customer Only

Apprentice Community Host (CUSTOMER ONLY)

Hourly pay, £10 to £12.21 (dependent on age)

Full time, 37.5 hpw, 15-month, fixed-term 

One Strawberry Lane, Newcastle upon Tyne

We can’t offer a CoS for this role 

Home, a place where you belong 

At Home Group, we believe everyone deserves a safe place to call home, and a great place to build their career. Our apprenticeships give you the chance to earn while you learn, gain a recognised qualification, and make a real difference to people and communities.

You don’t need previous experience to join us. What matters most is your potential, values and motivation.

Why choose a Home Group apprenticeship?

• Get paid while gaining a fully funded, industry-recognised qualification
• Dedicated mentor and on-the-job support from day one
• Protected study time built into your working week
• Access to the same benefits, awards and recognition as permanent colleagues + a funded NUS Discount card
• A welcoming, inclusive culture where you can be yourself
• Real opportunities to progress into a permanent role and continue your career with us. 

This customer only apprenticeship is open to all ages and backgrounds, whether you’re starting out, changing direction, or returning to work.      

About the role

As our Customer Service Apprentice, you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands-on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.

You’ll learn how to:

• Be a team player, delivering a cracking workspace experience through fun and meaningful events
• Be confident in communicating with a range of different people
• Face the challenges of balancing competing priorities and working to tight deadlines
• Use your brilliant personality to impress our colleagues, visitors and community sector – when one of us shines we all shine!

Prepare meeting rooms and other spaces for large events. This role involves hands‑on, physical work, including moving and setting up chairs and tables. 

What qualification will you gain?

• Customer Service Assistant level 2 apprenticeship with possible progression onto a level 3 

Your academic learning will be delivered by one of our specialist apprenticeship providers, with support from an experienced tutor and your team. You’ll be given dedicated time to attend learning sessions, complete your studies, and access learning materials alongside practical, on‑the‑job experience. 

You’ll combine structured study with hands‑on learning, building the skills and confidence to support your long‑term career

What happens next?

We’re proud of our track record in supporting apprentices to progress and two of our apprentices have moved into permanent roles. 

This is more than a job; it’s a pathway into a career. 

We’re looking for candidates who:

• Are Home Group customers
• Have achieved a level 1 in English and Mathematics, if you don’t already have this – this is built into your apprenticeship learning
• Are IT confident, or at the very least have a basic understanding, particularly using Outlook
• Are keen to learn and develop new skills for example, communication both, verbal and written
• Share our values, want to make a difference and enjoy working with people and being part of a team
• Are organised, curious and willing to ask questions

Stronger together

Home Group is proud to be an inclusive employer. We welcome applications from people of all backgrounds and identities and are committed to creating a workplace where everyone feels they belong Home Group a great place to work! 

Find out more

Click APPLY NOW to see our Apprentice Level 2 Customer Service Assistant Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait, get your application in. 

If you need any adjustment during the recruitment process, please let us know, we’re happy to help.