Customer Support Intern

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about?

As a Customer Support Intern, you will support customers by providing technical assistance and post-sales support, helping resolve technical issues, and ensuring a high level of service quality. You will work closely with experienced support team members, follow established procedures, and continuously develop your technical knowledge as products evolve.

What you’ll do?

• Provide technical assistance and post-sales support to customers
• Assist in troubleshooting technical problems and resolving various technical issues
• Respond to customer inquiries in a timely and accurate manner, in line with defined service level agreements (SLAs)
• Report activities, issues, and events to the team leader
• Follow recommended and mandatory team procedures and processes
• Assist in creating, maintaining, and updating support-related technical documentation
• Continuously develop product and technical knowledge to stay up to date with functionality released in new product upgrades

What makes you a strong fit?

• Recent graduate in Computer Science, Information Technology, Engineering, Telecommunications, or a related field
• Understanding of technical concepts (e.g. networking, software systems, programming languages, testing and troubleshooting principles)
• Ability to explain technical topics in a clear and structured way
• Attention to detail and ability to follow defined procedures and guidelines
• Proficiency in English; additional languages are considered an advantage (e.g. Turkish, Arabic)

This is a full-time, paid internship aimed at long-term growth, offering the opportunity to transition into a permanent position upon successful completion of the internship.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.