Graduate Programme 2027 - Customer Experience and Digital Services Graduate

Auckland Council is on the hunt for graduates! If you're in your final year or recently graduated and ready to kick-start your career where your work truly matters, our 2-year rotational Graduate Programme is your chance to get stuck in. Join the largest local government organisation in Oceania, serving over 1.7 million people, and gain hands-on experience and the opportunity to help shape the future of Tāmaki Makaurau as a world-class city.

He angitūtanga: The opportunity
As a Graduate in our Customer Experience and Digital Services department, you’ll gain broad exposure across a range of services offered by Auckland Council.

The Customer Experience and Digital Services teams support our frontline channels to deliver excellent customer experiences by providing innovative and simplified solutions. This role has a particular emphasis on supporting digital channel projects and initiatives.

Your Rotations

• Working with other council departments to design customer journeys to support self-service
• Creating accessible, plain language content that informs and educates Aucklanders
• Drafting customer requirements to help guide the development of new digital tools and journeys
• Managing our website CMS, utilising our publishing framework for a consistent user experience.
  
  

Each rotation will provide a healthy mix of formal learning, on-the-job learning, mentoring from experienced professionals and meaningful work.

Start date of programme, Monday 15th February 2027

He kōrero mōu: About you
Whilst prior applicants have come through either an Operational Research, Science (Statistics or Mathematics), or Commerce (Management, Human Resources) pathway, we welcome applicants with a passion for numbers and a motivation to develop meaningful customer experiences.

You must have:

•  A minimum of a relevant Bachelor’s degree
• Eligibility to work in Aotearoa New Zealand for more than 4 years without sponsorship
  
  

Ngā āhuatanga kei a mātou: What we offer
You’ll gain a broad understanding of council operations and receive the support you need to step into a permanent role at the end of the programme. We offer flexibility, wellbeing support, tailored learning opportunities, and a development pathway designed to accelerate your career. You’ll also be part of a supportive graduate cohort throughout your journey.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

How we’ll support you as a candidate
We aim to provide an experience where you feel comfortable, supported, and able to be yourself.

• We value whakapapa, reo, and tikanga as strengths - bring your whole self to mahi.
• If you prefer a virtual interview or would like whānau support included, just let us know during the recruitment process.
• We’ll work with you on any access needs so you can show your best self.
  
  

For more information about the graduate programme, please visit our careers page.  

Te Tukanga Tono: Application process

• Online application – CV + a few quick questions
• One-way video interview
• Formal interview with a 2-person panel – in person or virtual
• Pre-employment checks
• Offer – Nau mai ki te whānau!
  
  

We will be reviewing and progressing applications as they are received, so get your application in now!  

Together, we can create a Tāmaki Makaurau we can all be proud of. Nau mai, uru mai, your journey starts here.

Me Tono Ināianei!: Apply Now!
Applications close: 29 March 2026
Find a copy of the position description here: Customer Experience and Digital Services Graduate PD
This role has a remuneration range of $65,000
Our employer Kiwisaver contribution is additional to base salary offered

#workingforauckland 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.