INTERNSHIP DETAILS

E-Commerce Operations Intern

CompanyPrada Group
LocationMilan
Work ModeOn Site
PostedApril 17, 2026
Internship Information
Core Responsibilities
The intern will support the monitoring and analysis of key e-commerce operational KPIs, such as lead time and return rates, to improve service levels and operational efficiency, focusing on the Employee Online Store. Responsibilities include daily data tracking in Excel, performing data checks, preparing reports, and collaborating with various internal teams like Logistics and Client Service.
Internship Type
full time
Company Size
12304
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such as creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church's, Car Shoe, Versace, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 843 stores as well as e-commerce channels, selected e-tailers and department stores around the world. The Group, which also operates in the eyewear and beauty sector through licensing agreements, has 25 owned factories and 17,901 employees (at December 31, 2025, including Versace). Prada S.p.A. is listed on the Hong Kong Stock Exchange as 1913.
About the Role

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

 

 

 

JOB PURPOSE

 

The E-Commerce Operations Intern will support the monitoring and optimization of online operations performance, contributing to the improvement of service levels and operational efficiency, with a focus on the Employee Online Store. The role is highly operational and combines data analysis, cross-functional coordination, and day-to-day execution, with exposure to logistics flows, store fulfillment performance, and digital KPIs.

 

 

RESPONSIBILITIES

 

  • Monitor and analyze key e-commerce operational KPIs (lead time, pending orders, cancellation rate, return rate, stock availability, etc.), identifying actionable insights.
  • Support root cause analysis in case of performance deviations (e.g., increase in return rate, delays, cancellation spikes).
  • Work daily with Excel to track and analyze operational performance.
  • Perform data checks and ensure accuracy of product, stock, and order information.
  • Support the preparation of weekly and monthly operational reports and dashboards.
  • Collaborate with Logistics, Retail Operations, IT, E-Merchandising and Client Service teams to ensure smooth operational flows.
  • Support implementation and follow-up of operational initiatives (e.g., new fulfillment flows, special sales, packaging updates).
  • Support the team in testing, validating and monitoring new initiatives and cross-functional projects.

 

 

KNOWLEDGE AND SKILLS

 

Degree in Business, Management Engineering, Economics or related fields.
Strong analytical mindset and confidence working with data and KPIs; a previous experience in digital or e-commerce is a plus.
Advanced Excel skills (e.g. Pivot Tables, data analysis, formulas); knowledge of reporting tools (e.g. Power BI) is a plus.
High attention to detail and accuracy when working with data.
Problem-solving attitude and hands-on approach.
Ability to work in a fast-paced and international environment.
Excellent English (written and spoken).

 

 

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Key Skills
Data AnalysisKPI MonitoringRoot Cause AnalysisExcelReportingLogistics FlowsStock AvailabilityCross-functional CoordinationAttention To DetailProblem-SolvingHands-On ApproachAnalytical MindsetE-commerce OperationsDigital KPIsPower BI
Categories
LogisticsData & AnalyticsRetailAdministrative