Member Service Representative I

As an InFirst team member, you will embody these guiding principles in our Mission and Vision Statement in every aspect of your position.

Mission Statement - Empowering members to achieve financial success.

Vision Statement - As a trusted financial partner for all generations, we are committed to delivering a secure member-centered experience that supports you and your family in achieving your financial goals throughout all life milestones.

Interns assist with requests, providing administrative support needed. Interns will lead and collaborate on special projects, creating a comprehensive presentation for senior management.

Interns will take on various roles aligned with their skills and the needs of the credit union.

Specific responsibilities include:

• Providing professional and accurate service and support to all members and team members by responding to member requests in the branch, via email, telephone calls, text messages, and web messaging.

• Develop, maintain, and demonstrate a working knowledge of credit union goals, policies, procedures, and applicable state and federal government laws and regulations.

• Resolve member inquiries in a timely and accurate manner.

• Assist members and guest members with financial transactions in the branch.

• Participating in meetings and contributing ideas to improve credit union operations.

• Working on key projects assigned by management.

• Preparing progress reports and delivering a presentation to senior management on special

projects assigned.

Education and Skills Experience 

A high school education or GED is required. We are looking for current college students. 

InFirst Benefits

An attractive compensation package includes base pay and financial wellness. Candidates considered for employment must pass a credit, background, references, and bonding check. 

About Us 

InFirst is a member-owned cooperative, providing financial solutions to our members. Originally chartered in 1935, InFirst serves more than 14,000 members nationwide and has assets of over $190 million. InFirst has a dynamic and diverse work culture. 

EEO Statement

InFirst is an Equal Opportunity Employer fully dedicated to achieving a diverse team. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.