INTERNSHIP DETAILS

Intern - IT Operations

CompanyU.S. Renal Care
LocationUnited States
Work ModeRemote
PostedMarch 19, 2026
Internship Information
Core Responsibilities
The intern will support daily IT operations, including monitoring and maintaining systems, networks, and infrastructure to ensure optimal performance and uptime. Responsibilities also involve troubleshooting hardware/software issues, managing user accounts, and documenting IT processes and procedures.
Internship Type
full time
Company Size
3191
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
U.S. Renal Care is the largest privately held and fastest-growing dialysis provider in the nation. We partner with nephrologists to care for more than 36,000 people living with kidney disease across 32 states in the U.S. Since 2000, U.S. Renal Care has been a leader in clinical quality, innovation, and operational excellence – delivering the best experience and outcomes for our patients. Together, our team members and physician partners share a common passion to improve the lives of those we serve. Our company’s core values of excellence, partnership, inclusion and compassion are at the center of everything we do. In fact, Newsweek named U.S. Renal Care as a “Greatest Workplace” of 2024! Learn more about our employee experience on our website: https://www.usrenalcare.com/careers/
About the Role

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

As an IT Operations Intern, you will support the daily operations of the organization's technology systems and infrastructure. You will gain hands-on experience working across IT functions, assisting with system maintenance, troubleshooting, and process improvement initiatives. In this role, you will partner with IT teams and business users to ensure reliable system performance while contributing to operational excellence and continuous improvement efforts.

 

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

  • Assist in monitoring and maintaining IT systems, networks, and infrastructure to ensure optimal performance and uptime.
  • Provide support in troubleshooting hardware, software, and system issues, escalating as needed to ensure timely resolution.
  • Support user account management, including provisioning, access updates, and deactivation in accordance with company policies.
  • Participate in system performance monitoring and reporting to identify trends, risks, and improvement opportunities.
  • Document IT processes, procedures, and troubleshooting guides to enhance team efficiency and knowledge sharing.
  • Collaborate with cross-functional teams to support technology initiatives, upgrades, and implementations.
  • Assist with root cause analysis and contribute to recommendations for process and system improvements.
  • Help maintain IT asset inventory and ensure proper tracking of equipment and resources.
  • Communicate effectively with team members and stakeholders to provide updates and support issue resolution.
  • Participate in team activities and support a collaborative work environment aligned with company standards and policies.
  • Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
  • Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
  • Regular and reliable attendance is required for the job.
Qualifications

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

  • Bachelor's degree required. Combination of education, specialty certifications and experience in related area will be considered in lieu of degree.
  • Three (3) plus years of professional experience preferred.
  • Health Care Industry experience strongly preferred.
Key Skills
System MaintenanceTroubleshootingProcess ImprovementSystem Performance MonitoringUser Account ManagementHardware SupportSoftware SupportRoot Cause AnalysisIT Asset InventoryCustomer ServiceTeam Collaboration
Categories
TechnologyHealthcare