Intern-Follow-up Services Intern-Follow-up Services

As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world.

Tasks 任务

Monitor the expiry dates of certificates and notify clients in advance about the upcoming renewal and associated fees. 监控证书的到期日期，并提前通知客户即将到期的证书及相关年费。

Issue annual fee invoices to clients and track payment status to ensure timely collection. 向客户开具年费发票，跟踪付款状态，确保款项及时收取。

Coordinate with the finance team to ensure proper invoicing and payment processing. 与财务团队协调，确保正确开具发票并处理付款。

Follow up with clients on overdue payments and escalate unresolved issues to the line manager. 跟进客户的逾期付款，未解决的问题上报给直线经理。

Provide monthly and quarterly reports on annual fee collection status. 提供每月和每季度的年费收取状态报告。

Communicate with clients to clarify any billing discrepancies and resolve issues promptly. 与客户沟通，及时解决账单争议和问题。

Handle any administrative tasks related to certificate renewals and fee collection.
处理与证书续期及费用收取相关的行政事务。

Qualifications任职资格

Experience in administrative roles or customer service is preferred. 有行政岗位或客户服务经验者优先。

College degree or above. 大专及以上学历。

Good communication skills, both verbal and written. 良好的沟通技巧，包括口头和书面表达。

Proficient in office software (MS Excel, Word, PowerPoint).
熟练使用办公软件（MS Excel、Word、PowerPoint等）。

Strong attention to detail and ability to handle multiple tasks simultaneously. 对细节的高度关注，能够同时处理多个任务。

Ability to work independently and as part of a team. 能够独立工作，也能有效与团队协作。

Basic understanding of billing processes and financial documentation is a plus. 对账单处理和财务文档有基本了解者优先。

In addition to competitive comprehensive compensation and benefits , we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.