Summer Internship 2026 – Service Management 100% (f/m/d)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Be Empowered with our 10-week Summer Internship Programme

Join us for a 10-week internship from 1 July to 4 September 2026 and spend your summer discovering the opportunities and challenges of the wealth management industry.

As a student, this internship is a chance to explore your interests, develop new skills, and gain hands-on experience working alongside experienced professionals on real projects. Our programme includes various learning sessions as well as networking opportunities, allowing you to connect with colleagues and our graduates. Whether you are passionate about finance, technology, or innovative problem-solving, our programme provides the ideal environment to learn, grow, and thrive.

Apply now and join our dynamic team for a summer of learning, innovation, and excitement!

Your team
The IT Service Management function at Julius Baer is responsible for ensuring the effective delivery and management of quality IT services across the organisation. The team oversees IT operational processes aligned with industry best practices, primarily based on the ITIL framework. Key responsibilities include incident management, problem management, change enablement, service request management, and monitoring of service level agreements (SLAs). As part of this team, you would gain hands-on experience in service operations, learn to navigate enterprise service management tools, assist in reporting and process optimisation, and develop an understanding of how IT supports banking operations. You will also contribute to continuous improvement of IT services, tooling (such as service desks and automation platforms), and compliance with internal policies and regulatory requirements.

YOUR CHALLENGE

What to work on:

• Propose improvement initiatives:

  • Suggest improvements to workflows based on observed inefficiencies or feedback

  • Enhance automation through AI and use of LLM

  • Assist in designing automation rules

• Build monitoring dashboards

• Support the preparation of KPI/SLA reports using existing dashboards to visualise key performance indicators

• Define hygiene checks on the ITSM database (e.g., resolving stale tickets, correcting misclassified entries)

What to learn:

• Develop both technical and professional competencies

• Understanding of Enterprise IT Operations

• Learn the fundamentals of the ITILframework (e.g., Incident, Problem, Change, and Knowledge Management)

• Stakeholder communication—working with various IT teams

• Experience Problem-Solving in a Regulated Environment

YOUR PROFILE

• Bachelor student from 2nd year onwards or enrolled Master student in the field(s) of [Computer Science, Software Engineering, Information Systems, Data Analytics]

• Initial practical experience in [Python, SQL, Jira and Confluence]

• Strong interest in IT operations, service delivery, and enterprise technologies

• Familiarity with IT service management principles (e.g., ITIL foundations) is a plus, though not mandatory

• Exposure to dashboards (Tableau) and/or Jira is advantageous; interest in LLM welcomed

• Curious, detail-oriented, and comfortable turning guidelines into automated checks and measurable KPIs

• Passion for wealth management and a desire to create value beyond wealth

• A global mindset, excellent interpersonal skills, and a strong appetite for learning

• Fluency in English, with additional languages being a plus

• Registered in the country of application with a valid work permit

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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