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INTERNSHIP DETAILS

Customer Support Associate (Intern)

CompanySupercharge

LocationBudapest

Work ModeOn Site

PostedMarch 24, 2026

Internship Information

Core Responsibilities

The role involves responding to customer inquiries via phone, email, or chat in a professional manner, assisting customers with questions, and guiding them through the support process. Responsibilities also include troubleshooting and resolving technical and business operation issues, and collaborating with senior staff on investigations.

Internship Type

internship

Company Size

235

Visa Sponsorship

Language

English

Working Hours

24 hours

Apply Now →

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About The Company

At Supercharge, we are your innovation partner to turn disruption into opportunity. We are a next-generation product innovation agency driving growth, efficiency, and resiliency for our partners. We create smart product strategies, design delightful interfaces and build robust, AI-driven software to turn some of the most challenging digital initiatives of our partners into success stories. Our in-house team of over 200 digital experts across our European and North American offices are passionately united in the pursuit of discovering and building better futures. We cut through business, tech, and regulatory complexity and fuse behavior science-based design and unique data & AI-focused technical competence to propel your business. We believe that innovation is a team effort: our strategists, designers, developers, and engineers work shoulder to shoulder to enable what yesterday was still impossible. Supercharge has been one of the fastest-growing tech companies in Europe according to Financial Times (FT1000) and Deloitte (Fast50) for two years running. Having delivered over 250 digital products for our partners internationally, we are pioneers in redefining, diversifying, and protecting businesses to achieve long-term success. Products delivered by our team stretch from major mobile banks to solutions powering successful startups. By working with us, you will find yourself among leading companies like Ericsson, Vodafone, Santander, Metlife, Unilever, Delivery Hero, or Pfizer. Let’s talk about your future as a digital leader! Reach out now! ___ Important Notice: Fraudulent recruitment scam We’ve been made aware of fake landing pages and WhatsApp groups falsely claiming to recruit on behalf of Supercharge. These are not affiliated with us in any way. We never hire via unofficial channels or ask for personal data on messaging apps. Open roles are only at supercharge.io/careers. Report suspicious activity to hello@supercharge.io.

About the Role

We believe that great products are only as good as the support that backs them up. That's why we're excited to be growing and nourishing our new support team, dedicated to providing exceptional customer service and technical assistance.

We're on the lookout for talented individuals who share our passion for going above and beyond to help our clients succeed. We're searching for motivated student who thrive on taking ownership, bringing new ideas to the table, and have aspirations or ideally experience in providing support. While technical skills are important, we're equally interested in finding team members who are customer-focused, empathetic, and able to communicate complex concepts to non-tech users.

Your day to day will include:

Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner
Assisting customers by answering their questions, providing information, and guiding them through the support process
Troubleshooting and resolving technical and business operation issues within a broad and interesting domain
Collaborating with senior support staff to investigate problems, identify root causes, and provide appropriate solutions
Striving to meet customer satisfaction goals and key performance indicators (KPIs)
Maintaining a positive and helpful attitude during customer interactions, ensuring that customers feel valued and supported throughout their journey
Actively participating in training sessions and workshops to enhance your skills in customer support

What makes you thrive here:

Ability to work at least 24 hours a week (in 8 hour shifts)
Excellent verbal and written communication skills in English
Ability to work on rotational shifts, including nights, weekends and holidays (shifts start at 7, 15, 23 o'clock)
Previous customer service experience is a big plus
Strong problem-solving abilities and a willingness to learn
Empathy and patience when dealing with customers
Familiarity with using basic computer applications and a willingness to learn new software tools
Ability to work collaboratively in a team environment
Flexibility to adapt to changing priorities and work in a fast-paced environment
Organisational and documentation skills

Why join Supercharge?

To unleash your full potential, we’re here to help you grow every step of the way with an exciting international project, access to in-house soft skill trainings, and online courses. We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn.
To feel your best, your wellbeing truly matters to us. That’s why we offer AYCM access to keep you moving, and extra sick days for those moments you just need a little rest.
To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products. Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to. And with our buddy system, you’ll feel part of the team from day one.
To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break. You’ll also have a yearly personal budget and a company library to keep your curiosity growing.

About our Budapest office

Budapest is where it all started for Supercharge - this is our headquarters and the beating heart of our company. We have local offices in several countries, but this is where the real magic happens. A buzzing, vibrant space filled with talented individuals dreaming up and delivering amazing products for our clients. This Office of the Year award-winning space is home to our legendary after-work events, and as located in the heart of the city, putting us just steps away from some of the best restaurants, cafes, and bars around.

Key Skills

Customer ServiceTechnical AssistanceCommunicationProblem-SolvingEmpathyPatienceOwnershipTroubleshootingCollaborationOrganizational SkillsDocumentation SkillsAdaptabilityCustomer Focus