Import Export Customer Service Intern

Description

Ready for more than just a job? Build a career with purpose.
 

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.
 

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.
 

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.
 

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.
 

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.
 

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring an Import Export Customer Service Intern based in New York City, NY.
 

This position reports to both the Import Customer Service Manager and the Export Customer Service Supervisor and performs a variety of duties in support of both the Import and Export Customer Service Teams, as well as projects related to new business opportunities. The intern will work 40 hours/week for the duration of the internship.

From your EXPERTISE to ours 

Key responsibilities for this position include: 

• Assist Import and Export Customer Service Teams with the processing of orders and order acknowledgments as well as export documentation (export flow).
• Monitor order pricing as part of the order process.
• Issue appropriate export documents per order, including invoices, packing lists, and Health Certificates.
• Coordinate with Planning/Plant to ensure quantities and delivery dates are respected.
• Work closely with cross-functional personnel to ensure superior customer service and timely issue resolution.
• Report issues of critical concern to the Supervisor and/or Assistant Director.
• Act as backup to Import and Export Customer Service team members during absences.
• Communicate and problem-solve with domestic and overseas stakeholders.
• Assist with administrative tasks such as filing and maintaining customer and product databases.
• Provide documentation support on cheese imports.
• Issue and submit logistics and mis-shipment claim requests to the QA team.
• Prepare and submit credit note requests as needed.

Requirements

From your STORY to ours 

Qualified applicants will contribute the following:
 

Education 

• Recent college graduate with a Bachelor’s or Master’s degree in International Business. Candidates with majors in Supply Chain, Marketing, Business Management, Economics, or a related field will also be considered.

Experience 

• Ability to communicate effectively in French is helpful but not required.

Certifications and specific knowledge 

• High proficiency in AS400, Excel, Outlook, and Word.
• Strong written and oral communication skills.
• Ability to read, analyze, and interpret business periodicals, journals, and governmental regulations; ability to write reports and business correspondence.
• Ability to present information and respond to questions from managers, clients, and customers.
• Familiarity with sophisticated sales reporting systems.
• Ability to calculate figures and analyze data.
• Experience working effectively with teams outside formal lines of authority.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.