Fraud Assistant Intern

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 14 convenient locations in Baldwin County, Alabama and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? 

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

The starting wage for this role is $21.50 per hour.

About the role:

This part-time role, offering flexibility with 12-28 hours per week, is designed to support all aspects of fraud prevention in the Risk Management Department. This position is tailored to accommodate the dynamic schedules of those pursuing their education, while providing substantial exposure to practical applications within this department.

Major Duties and Responsibilities:

• Process daily dispute requests and account credits in accordance with regulatory guidelines. 
• Identify and resolve discrepancies by coordinating with the appropriate parties. 
• Initiate timely communication with members to obtain necessary information or provide updates.
• Collaborate with departmental team members to cross-train on various operational tasks. 
• Respond to Help Desk tickets submitted by members or employees. 
• Conduct reviews, address fraud disputes, and complete other related requests. 
• Monitor fraud alerts within the case management system. 
• Take appropriate action based on alert type and risk level. 
• Assist in facilitating the credit union’s security program. 
• Support activities related to access control and video surveillance systems. 
• Perform other related duties as assigned to support departmental and organizational objectives.

Minimum Qualifications:

• Experience
  • Under one year of similar or preparatory experience.
• Education/Certifications/Licenses
  • A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• Interpersonal Skills
  • Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.
• Other Skills:
  • Excellent organizational and editing skills; proficient with spreadsheets.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.