INTERNSHIP DETAILS

Customer Service Specialist (3 Months Contract)

CompanyPT Desty Karsa Wesya
LocationSpecial capital Region of Jakarta
Work ModeOn Site
PostedMarch 27, 2026
Internship Information
Core Responsibilities
The intern will be responsible for promptly responding to customer inquiries across various platforms, providing accurate product information, and handling complaints professionally to ensure customer satisfaction. Key duties also involve managing end-to-end warranty processes, coordinating replacements, and maintaining detailed records of customer interactions and feedback.
Internship Type
full time
Company Size
65
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Who We Are Desty's mission is to make digital commerce available for everyone. Founded in September 2020, in the midst of the unprecedented Covid-19 pandemic, we see the urgent needs of a great tool for a fast-growing community of people who want to start their own business. Through our product Desty Omni, we offer omnichannel solutions for merchants and sellers to manage stocks and orders across marketplaces. Among other products, we also have Desty Store, an online store builder complementary to your marketplaces as well as Desty Page, a digital platform that serves as a single online destination for creators, influencers, and merchants to promote and sell their products. Our founding team members are all Internet and e-commerce veterans, with extensive experience from well-known Chinese, SEA & US tech companies such as Alibaba, Google, Facebook, Gojek, Lazada, etc. We run remotely right now with headquarters in both Jakarta and Hangzhou, China.
About the Role

ONA Indonesia, an affiliate company of Destination Group, is a personal care electronics brand dedicated to serving the needs of digital-savvy modern individuals. With a vision to become a celebrated local brand with international reach, we have made waves with our first hero product, a high-speed hairdryer that quickly went viral. Our commitment to innovation and quality sets us apart as we continue to bring cutting-edge, high-quality electronic devices for our discerning customers.

Job Description & Key Responsibilities:

  • Respond promptly to customer inquiries via chat, email and other platforms. 
  • Provide accurate product and service information to customers. 
  • Meet or exceed customer service performance metrics (e.g., response time, satisfaction scores). 
  • Handle complaints in a professional, empathetic, and solution-oriented manner. 
  • Identify root causes of issues and provide effective solutions. 
  • Escalate complex issues to relevant teams when necessary. 
  • Follow up with customers to ensure resolution and satisfaction. 
  • Maintain a friendly, clear, and on-brand communication style. 
  • Maintain accurate records of customer interactions, transactions, and feedback. 
  • Recap daily customer chats across all marketplaces to track volume and analyze trends. 
  • Handle warranty processes end-to-end: claim verification (invoice, issue proof, shipping receipt), coordination, and customer updates (max. 7 working days). 
  • Coordinate with inventory team for replacement items and prepare shipment details. 


Requirements:

  • Bachelor's degree in any major. 
  • Having 2 years of prior working experience in customer service area.  
  • Has strong communication skills (clear, friendly, and well-structured writing).
  • Has solid problem-solving skills and attention to detail. 
  • Prior internship experience using customer support tools (e.g., CRM systems, helpdesk software) is a plus.
  • Ability to multitask and manage time effectively.
  • Customer-oriented mindset with a positive attitude.
  • Familiar with e-commerce platforms (such as Shopee, Tiktok Shop, etc.)
Key Skills
CommunicationProblem-SolvingAttention To DetailMultitaskingTime ManagementCustomer OrientationEmpathySolution-OrientedRecord KeepingTrend AnalysisWarranty ProcessingCoordinationE-commerce Platforms
Categories
Customer Service & SupportAdministrative