Intern, Ops Excellence (Stays)

Job Description

As an Intern, Ops Excellence (Stays), you’ll support the team in enhancing operational efficiency and customer satisfaction within the Hotels & SNAP (Stays) business. You’ll be involved in both hands-on operational tasks and process improvement projects, including automation, data management, and performance reporting.

This role suits someone who enjoys solving problems, working with data, and keeping operations running smoothly in a fast-paced travel environment.

Key Responsibilities

• Handle day-to-day operational tasks, including case follow-ups, guest and supplier coordination, and data updates.

• Support process improvement and workflow automation using Google Sheets, BigQuery, and Apps Script.

• Basic understanding of HTML/CSS to design and structure dynamic outputs such as emails, reports, and dashboards.

• Maintain trackers and dashboards to ensure data accuracy and timely updates.

• Collaborate with internal teams to resolve issues efficiently.

• Identify gaps or inefficiencies in processes and suggest practical improvements.

Required Skills

• Proficiency in Google Workspace (Sheets, Docs, Slides).

• Strong organization and task management abilities to meet tight deadlines.

• Good communication skills (written and verbal).

• Adaptability and willingness to learn in a dynamic environment.

• Ability to learn quickly and apply scripting/coding knowledge to operational tasks.

Good-to-Have Skills

• Fair understanding of SQL and BigQuery (querying and filtering data).

• Experience or interest in Google Apps Script or JavaScript for workflow automation.

• Familiarity with HTML/CSS.

• Analytical thinking with attention to detail.

Qualifications

• Currently pursuing a degree or equivalent qualification.

• Willing to be based at RedStation (KL Sentral).