INTERNSHIP DETAILS

IT Helpdesk Intern - Germain Automotive Partnership

CompanyGermain Automotive Partnership
LocationColumbus
Work ModeOn Site
PostedMarch 27, 2026
Internship Information
Core Responsibilities
This Tier 1 role involves providing troubleshooting and technical support for over 1300 users and 900 workstations, handling inbound calls, and scheduling onsite support when necessary. Key duties also include IT inventory management, user lifecycle management (setup/termination), and hardware management.
Internship Type
full time
Company Size
105
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Germain Automotive Partnership consists of 17 state of the art Sales, Service and Insurance facilities in Central Ohio and Naples, Florida including Germain Lexus of Dublin, Germain Lexus of Easton, Germain Nissan of Columbus, Germain Ford of Columbus, Germain Mazda of Columbus, Germain Mazda West, Germain Toyota West, Germain Hyundai, Germain Subaru, Germain KIA, Germain Volkswagen of Columbus, Germain Volkswagen of Westerville, Germain Toyota of Naples, Germain Lincoln of Naples and Germain Insurance. Germain Automotive Partnership offers a wide range of automotive products and services, including new and used vehicles, vehicle maintenance and repair services, vehicle parts and various insurance policies. Our family of great employees has helped Germain Automotive Partnership grow and expand throughout the years by providing world class customer service over and over again.
About the Role

This is a Tier 1 position best suited for those seeking practical experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup.

Responsibilities

  • Provide troubleshooting and technical support
    • Onsite for other stores in special cases, will be discussed in advance
    • Inbound phone calls, scheduling onsite support where needed
    • Onsite Support for stores at Auto Mall location.
  • IT Inventory Management
  • Maintain and Update Documentation as needed
  • User Management (Setup, update, termination)
  • Hardware Management (Setup, decommission)
  • Research and report on tools or solutions that may improve company processes


Preferred Experience With

  • Entra ID/Azure Active Directory
  • Microsoft 365 Admin Center
  • Windows 11 Troubleshooting

 

 

Position Experience Offered

  • Practical training and experience in the following areas that support a multi-location, interconnected environment
    • Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
    • Vendor Management for vendor-supported services on behalf of locations
    • Inventory Management
    • Helpdesk Triage
    • Remote Support Systems
    • Microsoft 365 services such as Entra ID and Intune
    • Mitel Phone System (on premises)
    • Minimal Cisco/Meraki experience depending on situation
    • Software troubleshooting (variety)
  • Opportunity to attend networking events and company meetings

     


    Benefits Overview:     BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT 

    • Medical Insurance 
    • Dental Insurance 
    • Vision Insurance 
    • 401K 
    • Life Insurance 
    • Short and Long-term Disability Insurance 
    • Paid time off 
    • Employee Discounts 
    • State of the art technology 
Qualifications
  • 90-Day Preliminary commitment, opportunity to extend at company’s discretion
  • Monday – Friday, 8hr day
    • Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.
    • Subject to change based on weekend business hours and workload
  • Computer Science, Information Technology, or Management Information Systems Focus
  • Office 365 Suite (Outlook, Excel, Word, etc.) Experience
  • Windows 11 Experience
    • Comfortable Usage of operation system
  • Mobile OS Experience
    • iOS
    • Android
  • Ticketing System used to track time, communicate updates, and record ticket notes
  • Verbal communication of work status between managers and end users where necessary
    • Phone, Email, In-Person
  • Excellent analytical and problem-solving skills
  • Strong work ethic and attention to detail
  • Strong verbal and written communication
  • Travel for onsite support where needed (Auto Mall in Columbus, OH Area)
Key Skills
TroubleshootingTechnical SupportVendor ManagementUser ManagementHardware ManagementDocumentationEntra IDAzure Active DirectoryMicrosoft 365 Admin CenterWindows 11iOSIntuneMitel Phone SystemCiscoMerakiTicketing System
Categories
TechnologyCustomer Service & SupportAdministrative
Benefits
Medical InsuranceDental InsuranceVision Insurance401KLife InsuranceShort and Long-term Disability InsurancePaid Time OffEmployee Discounts