Information Technology (IT) Intern

Description

Established in 2007, Element Electronics began with a simple belief - every household should have access to TVs featuring cutting-edge technology. In 2014, we took our commitment further by opening a factory in Winnsboro, SC, making Element the sole major television company assembling TVs in the United States. Presently, we continue to challenge ourselves, expanding our product range to include electronics and home appliances, while consistently providing customers with products showcasing the latest technology, all at affordable prices.

Position Overview

We are seeking an IT Intern to analyze Jira Service Desk data and help IT leadership understand where demand and effort are concentrated. This role focuses on turning support ticket data into clear dashboards and actionable insights that reduce repeat work and improve IT efficiency.

Key Responsibilities

• Analyze historical Jira Service Desk ticket data
• Normalize ticket categories and identify recurring issue patterns
• Build dashboards (Power BI) showing IT demand, trends, and SLA performance
• Analyze time and effort spent across ticket types
• Identify opportunities for standardization, training, or automation
• Present findings in a clear, leadership-ready format

Key Deliverables

• Issue taxonomy and demand analysis
• Dashboards showing ticket volume, trends, and time spent
• Ranked list of high-volume and high-effort requests
• Executive summary and final presentation with improvement recommendations

What We Offer:

• Hands-On Experience: The opportunity to work on real, go to market projects and contribute to information technology efforts
• Mentorship: Guidance from experienced professionals in the consumer electronics field, with team members that have worked across multiple business environments
• Networking Opportunities: Build connections with industry leaders and fellow interns

Requirements

• Currently pursuing a degree in Information Systems, Data Analytics, Computer Science, Business Analytics, or related field
• Strong analytical and data-organization skills
• Experience with Excel; Power BI experience preferred
• Ability to communicate insights clearly to non-technical audiences

Preferred Skills

• Familiarity with Jira or IT service desk concepts
• Interest in process improvement, automation, or IT operations

 What You’ll Gain

• Real-world experience analyzing enterprise IT operations
• Exposure to IT leadership decision-making
• A portfolio-ready analytics and dashboard project with executive visibility

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments with or without notice.

• All duties and responsibilities are essential job functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• To perform this internship successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or experience.
• This is an on-site internship requiring daily attendance at in-person meetings.
• Must be available for the full 12-week program, running from Late May to Mid-August.
• This is a full-time internship position. Days and hours of work are Monday through Friday. Evening and weekend work may be required as job duties demand.

Equal Employment Opportunity Statement

Element TV Company, LP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability, or genetics. In addition to federal law requirements, Element TV Company, LP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Element TV Company, LP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Element TV Company, LP’s employees to perform their job duties may result in discipline up to and including discharge.