HBCU Information Technology Intern (EATS-EMS/IDMS)

Agency

Dept of Transportation

Division

Secretary

Job Classification Title

S-Education & Training (S)

Position Number

65027562

Grade

TS

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Summer 2026 (May 2026 - July 2026)
Full-time Work Schedule,
Monday- Friday, 40 hours per week

Position: HBCU Information Technology Intern (EATS-EMS/IDMS)

Location: Remote

Internship Duration: 10-week internship (May 26, 2026, to July 31, 2026)

About the Internship:

Are you interested in gaining hands-on experience supporting enterprise applications and IT operations within a large public-sector organization? Join NCDOT’s Enterprise Application and Testing Services (EATS) team as an intern supporting the Enterprise Management Systems (EMS) and Intelligent Document Management Systems (IDMS) applications.

This internship provides an opportunity to work with enterprise-level software systems used to support transportation operations across North Carolina. The intern will assist with application support, incident management, troubleshooting, and system maintenance while collaborating with internal teams and external vendors. Interns will gain exposure to enterprise application environments, operational support processes, and real-world IT service management practices.

This position is remote-friendly, with the supervising manager based out of the Century Center in Raleigh.

Key Responsibilities:

• Assist with application support and maintenance for Enterprise Management Systems (EMS) and Intelligent Document Management Systems (IDMS)
• Support incident management and change management activities in coordination with NCDIT–Transportation teams
• Help troubleshoot system incidents and assist with resolving technical issues across enterprise applications
• Collaborate with internal teams and external vendors to support system operations and maintenance
• Assist with software integration and implementation tasks across multiple application platforms
• Contribute to system documentation, operational processes, and technical support materials
• Support data analysis activities related to application performance and operational reporting
• Participate in meetings with application teams to understand system workflows and support project coordination
• Provide general administrative and operational support for IT initiatives as needed

Ideal Candidate:

We are seeking motivated students pursuing degrees in Information Systems, Computer Science, Data Science, Software Engineering, or related technology fields who are interested in enterprise application support and IT operations.
The ideal candidate is analytical, detail-oriented, and eager to learn about enterprise system environments, application lifecycle management, and IT service operations in a collaborative team environment.

Preferred Skills and Knowledge:

• Basic understanding of software development concepts, system integration, or application architecture
• Interest or experience in incident management, change management, or IT service operations
• Familiarity with data analysis, data science, or reporting tools
• Strong analytical and problem-solving skills
• Ability to troubleshoot technical issues and work collaboratively with technical teams
• Strong written and verbal communication skills
• Ability to work independently in a remote environment while collaborating with distributed teams
What You’ll Gain:
• Hands-on experience supporting enterprise applications used across NCDOT operations
• Exposure to incident management, change management, and enterprise IT support processes
• Experience working with IT-EMS and IDMS application teams and external technology vendors
• Practical understanding of enterprise application environments and IT service management
• Professional mentorship and exposure to real-world public-sector technology operations
• Opportunity to contribute to technology systems that support transportation services across North Carolina

Knowledge Skills and Abilities/Management Preferences

Application Requirements:

To apply for this internship, please submit the following documents:

Resume:

• Highlight your educational background, relevant coursework, skills, work experience, and extracurricular activities that demonstrate your qualifications for the position.

Academic Transcript:

• Provide an unofficial or official transcript that lists your completed coursework, grades, and current GPA. This will help us assess your academic qualifications and areas of study.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Eligibility Requirements:

• Must be a currently enrolled full-time student in a bachelors, masters, or professional level program at an accredited or recently graduated from a North Carolina Historically Black College/University (HBCU) or Minority Serving Institution (MSI) by May, 2026.
• 24 credit hours completed.
• Minimum overall GPA of 2.5 (on 4.0 scale)
• Has legal right to work in the U.S. and do not need sponsorship

Apply Today to gain practical experience and contribute to impactful transportation projects!

More Information About The Office of HBCU Outreach:

Website: NCDOT: HBCU/MIHE Internship Program

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Alexis Leanne Palcher

Email:

DOT-WorkdayJobRecruitment@ncdot.gov