INTERNSHIP DETAILS

IT User Support Internship (M/F)

Companyoberalpspa
LocationBolzano
Work ModeOn Site
PostedApril 29, 2026
Internship Information
Core Responsibilities
The intern will act as the first point of contact for employees needing IT support, handling first-level technical issues for hardware, networks, and software across all company branches. Key tasks include assisting with the configuration and installation of new devices and providing both on-site and remote troubleshooting.
Internship Type
full time
Company Size
808
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
The Group was founded in 1981 by Heiner Oberrauch to distribute clothing and other sports products in the Italian market. Today we are still a family business and our passionate team of more than 1.200 employees across 11 countries is engaged in building mountain sports brands with the highest quality standards. ๐—ช๐—ฒ ๐—ณ๐—ถ๐—ฟ๐—บ๐—น๐˜† ๐—ฏ๐—ฒ๐—น๐—ถ๐—ฒ๐˜ƒ๐—ฒ ๐—ถ๐—ป ๐˜€๐—ฝ๐—ผ๐—ฟ๐˜๐˜€ ๐—ฎ๐˜€ ๐˜๐—ต๐—ฒ ๐—บ๐—ผ๐˜€๐˜ ๐—บ๐—ถ๐—ป๐—ฑ๐—ณ๐˜‚๐—น ๐˜‚๐˜€๐—ฒ ๐—ผ๐—ณ ๐—น๐—ฒ๐—ถ๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜๐—ถ๐—บ๐—ฒ. Sustainability is a choice we invest in because we believe in it. We think about the world we're leaving behind for our grandchildren and their grandchildren. Our six own mountain brands SALEWA, DYNAFIT, POMOCA, WILD COUNTRY, EVOLV, and LAMUNT design, develop, and produce innovative products for ambitious mountaineers that are distributed in 65 countries worldwide. We apply our experience as a house of brands also on behalf of other players in the sports industry and distribute brands that we believe in such as UNDER ARMOUR, FISCHER, ONE / WAY, BARTS, FALKE, BURLINGTON, 2117 of SWEDEN, BOLLร‰ and SPY+ Our core values are: ๐—ฃ๐—ฎ๐˜€๐˜€๐—ถ๐—ผ๐—ป ๐—ณ๐—ผ๐—ฟ ๐—บ๐—ผ๐˜‚๐—ป๐˜๐—ฎ๐—ถ๐—ป๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฟ๐—ฟ๐—ถ๐˜๐—ผ๐—ฟ๐˜† โ€“ Mountains are a school of life for us, we live curated simplicity. ๐—ฃ๐—ผ๐˜€๐—ถ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—บ๐—ถ๐—ป๐—ฑ๐˜€๐—ฒ๐˜ โ€“ Our greatest power comes from the positive people who shape our company. ๐—š๐—ฟ๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐˜๐—ผ๐—ด๐—ฒ๐˜๐—ต๐—ฒ๐—ฟ โ€“ We learn from our mistakes so that we do not make them again. Success is even more rewarding when shared as a group. The courage to follow new paths, the continuous innovation of products and processes, the thoughtful use of resources and the environment, and especially the unbounded passion for sports and mountains, are all at the basis of Oberalpโ€™s company culture. This page is for you if: -you want to know more about our engagement into sustainability topics, -read up about our open positions, -discover latest innovations regarding materials, -read inspirational mountain stories and -deepen our company culture.
About the Role

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.ย 
We are a team of 850ย employees in 10ย countries worldwide โ€“ a group of adventurers and dreamers, mountaineers, looking for their next peak.ย 

ย 

We are looking for an intern to join our User Support team, which provides technical assistance to employees in an efficient and accurate way. In this role, you will handle first-level technical issues (HD1) and support all company branches. This internship will give you the opportunity to strengthen your knowledge of help desk procedures for hardware, networks, and software.

ย 

Key Responsibilities:


โ€ข ย  ย Act as the first point of contact for employees requiring IT support
โ€ข ย  ย Assist in the configuration and installation of new devices (PCs, mobile phones, printers, VoIP phones)
โ€ข ย  ย Provide on-site and remote troubleshooting to diagnose and resolve common IT issues
โ€ข ย  ย Share user feedback and suggestions with the support team
โ€ข ย  ย Identify and propose improvements to existing procedures

ย 

Profile:


โ€ข ย  ย Passion for IT and technology
โ€ข ย  ย Good knowledge of Microsoft 365 operating environment
โ€ข ย  ย Strong communication and customer service skills
โ€ข ย  ย Problem-solving mindset and solution-oriented approach
โ€ข ย  ย Proficiency in Italian and good command of English or German

ย 

Workplace: Bolzano (BZ)

If you are interested to work in a challenging, international and dynamic environment then apply now!

Key Skills
It SupportFirst-Level Technical IssuesHardwareNetworksSoftwareHelp Desk ProceduresConfigurationInstallationTroubleshootingMicrosoft 365CommunicationCustomer ServiceProblem-SolvingSolution-OrientedItalianEnglish
Categories
Customer Service & SupportTechnologyAdministrative