Operations Tech Product Management Summer Internship

Ready to disrupt the status quo of financial services? Join Avant from June 1 to August 21 for an immersive summer experience designed to challenge your thinking and sharpen your skills. At Avant, we combine the mission-driven heart of a startup with the scale of a FinTech leader. We believe the best work happens when we bridge the gap between collaboration and independence; that’s why we thrive on a hybrid model, bringing our teams together in the office three days a week to spark innovation while offering the flexibility to work remotely for the remainder. Come help us build better financial products for everyday people, all while growing your career in an environment that values your voice from day one.

We’re looking for an Operations Technology Product Management Intern to join the Platform Product and Design Team for the summer. In this role, you’ll support the team responsible for building and improving the systems that power Avant’s customer service and operations teams. This includes tools used by our contact center, internal workflows that support complaints and disputes, and emerging AI-enabled experiences that help teams serve customers more effectively.

This is a hands-on role where you’ll help investigate customer pain points, analyze operational feedback, and support technology initiatives that improve the customer experience while helping our teams operate more efficiently at scale.
 

What you’ll do at Avant:

• Support operations technology initiatives focused on improving the customer experience and operational efficiency

• Assist with managing projects that enhance internal tools, workflows, or customer-facing processes

• Build dashboards that consolidate customer and operational feedback, making insights easier for teams to consume and act on

• Analyze customer and operations feedback to identify trends, recurring issues, and opportunities for improvement

• Investigate large customer pain points and help develop recommendations that inform the product roadmap

• Partner with Operations, Design, Business, Data, and Engineering teams to translate insights into actionable improvements

Why you’re at fit at Avant:

• You’re an undergraduate or graduate student in Business, Statistics, Engineering, Math, or a related field

• You’re able to work onsite in Chicago, IL at least 3 days per week

• You enjoy solving problems and don’t give up easily when something is unclear

• You’re curious and like figuring out how systems work

• You’re comfortable working with data and numbers (even if you’re still learning tools)

• You can communicate clearly and aren’t afraid to ask questions

• You can operate with some autonomy and adapt when priorities shift

• You want exposure to how real business decisions get made

This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.

Compensation Range:

The base salary range for this job is USD $30 - USD $34/ hour

Employees will be evaluated for any new role at their current level. Employees new to a role typically come in below the midpoint of the pay range. The posted compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities. 

[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]

Our benefits include:

• Paid Time Off

• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)

• Lunch Allowance (Fooda) and In-Office Snacks

• Summer Fridays

• Fun In-Office and Virtual Social Events

• And who doesn't love the swag

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

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