INTERNSHIP DETAILS

Customer Service - Summer Internship 2026

CompanyJayco Inc
LocationMiddlebury
Work ModeOn Site
PostedMarch 30, 2026
Internship Information
Core Responsibilities
This internship involves supporting the Customer Service team by assisting with growing the Customer Experience, data analytics related to customer performance, and driving a customer-centric culture. Duties also include assisting with various projects, preparing for LEAN sessions, attending product development meetings, and handling administrative tasks like report preparation and parts shipping.
Internship Type
summer
Company Size
1052
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Jayco, Inc. was founded in 1968 by a man of strong faith and vision. The late Lloyd J. Bontrager, family man and inventor, felt he could build the world a better RV. He longed to create a company of his own, one that clearly reflected his ideals: a company where everyone would be treated as "family"​. With encouragement from his wife Bertha, Lloyd started Jayco on their farm–in two chicken houses and a barn! He developed his own prototype camping trailer and a unique lifter system for fold-down campers, the basic design of which is patented and still in use today. By the end of 1968, his fledgling company of 15 employees had sold 132 fold-down camping trailers. Today, Jayco's "family"​ of employees has grown to nearly 4,500 people, while more than 1.2 million people have joined our "extended family"​ of owners. Jayco, Inc. develops and manufactures a full-line of recreation vehicles under the brands Jayco, Entegra Coach, Open Range and Heartland RV. The Jayco Family of Companies company headquarters is located in rural Middlebury, Indiana and markets RVs through a nationwide network of dealers. With a history dating back to 1968, Jayco's mission remains unchanged–to build exemplary RV's and provide customers with extraordinary service after the sale. Whether your travels take you through Middlebury or you simply want a closer look at how we build our RV's, please visit us. We look forward to meeting you!
About the Role

Purpose: This position is a short term internship position providing support to the Customer Service team. All employees are expected to perform quality work within deadlines with or without direct supervision, interact professionally with all co-workers and customers and be a contributor on all work assigned to gain real world knowledge.


Duties and Responsibilities:

• Learn about and assist with growing Customer Experience throughout the organization.

• Learn about and assist with data analytics focusing on Customer Experience to maintain reporting that accurately reflects Jayco products and dealer performance.

• Learn about and assist in drive customer-centric culture and builder dealer relationships.

• Assist with annual service posters project (June-July) and any open projects that are going on at the time.

• Assist with weekly preparation, creation and organization of LEAN sessions.

• Attend all product development meetings and bring Qualtrics customer dates to each meeting.

• Assist with back order reports for Purchasing.

• Assist with vendor forms, email distribution, project ideas or power points for new locations and products, and assist with reviewing and updating estimates.

• Answer emails by sending brochures and manuals.

• Assist with organizing Customer Service Events.

• Assist with Welcome Calls and Building Tickets.

• Assist with completing reports and following up with suppliers.

• Learn the Pre-Authorization, Claims, Vendor Charge Back process.

• Pull and ship parts for the Vendor Charge Back area.

• Learn how to close out Return Merchandise Authorizations.


Additional Opportunities:

• This internship will work with the Customer Service Executive, Dealer Trainings, Qualtrics Department, Parts Department, Compliance Department, and Factory Service Department for both Towable and Motorized Divisions.


Work Requirements:

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 75% of the day and occasionally, working in a hot, humid manufacturing environment.

• This position is a 5 day a week job with 8 hour days. Start time will be determined in conjunction with the supervisor. Typical starting times are 8am.

• This position will last approximately 3 months. Internship start and end dates to be determined at time of offer.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Key Skills
Customer ServiceData AnalyticsReportingCustomer-Centric CultureProject ManagementProduct DevelopmentData AnalysisEmail CommunicationReport GenerationProcess Learning
Categories
Customer Service & SupportAdministrativeManufacturingData & Analytics