Customer Experience Intern

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role:

As a Customer Experience Intern, you will report to the Customer Experience Manager and handle inbound calls from potential customers, identify their needs, and recommend appropriate solutions. Your ability to engage customers and provide excellent service will be key to your success.

What You’ll Be Doing:

• Provide exceptional customer service.

• Accurately document customer interactions and general inquiries.

• Participate in regular training sessions to stay updated on product knowledge and sales techniques.

• Ensure all customer inquiries (via email or phone) are responded to in a timely manner.

• Document, track, and monitor problems to ensure timely resolution and set tasks to the appropriate priority levels. 

• Content translation and documentation efforts.

• Collect and consolidate customer satisfaction data.

• Residential deactivation data validation

 Qualifications

• Currently enrolled in a college or university program in Administration, Commerce, or a related field

• Strong interest in Customer Experience (CE), HR, or business operations

• Good organizational and communication skills

• Ability to work in a fast-paced, collaborative environment

• Proactive, detail-oriented, and eager to learn

Language Requirements:

• Bilingual (French and English) — both written and spoken

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note: 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements. 

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.