INTERNSHIP DETAILS

Customer Service Intern

CompanyZIM
LocationSantos
Work ModeOn Site
PostedMarch 31, 2026
Internship Information
Core Responsibilities
The Customer Service Intern will provide support to customers via email and phone, ensuring professional communication. They will assist with invoicing, track customer requests, and act as a liaison between customers and internal teams.
Internship Type
full time
Company Size
94
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
With a rich legacy spanning over two decades, ZIM Log stands at the forefront of the logistics industry, committed to delivering unparalleled services. Serving as your one-stop-shop for cutting-edge logistics solutions, we take pride in our ability to navigate the complexities of freight forwarding with seamless precision. We understand that each shipment is as unique as your business. Our extensive global network and team of seasoned professionals is finely tuned to cater to a diverse array of freight, ensuring that, regardless of size or shape, your cargo reaches its destination with precision and care. Our commitment to nurturing ingenuity and leveraging a robust global network isn't just a feature; it's your ultimate competitive advantage. Stay ahead with smart and competitive logistics solutions carefully tailored to address your distinct challenges. Your success is not just a goal; it's our destination! Get in touch with us today >> www.zim-log.com
About the Role

Job Opportunity: Customer Service Intern

Department: Customer Service

Location: Santos 

 

Main Responsibilities:

Provide customer support via email and phone, ensuring clear, polite, and professional communication.

Support daily customer service routines, handling inquiries and follow-ups.

Assist with invoicing and billing of charges, ensuring accuracy and compliance with internal procedures.

Support the sending of customer communications and notices, keeping clients properly informed.

Register and track customer requests, ensuring timely follow-up according to defined SLAs.

Act as a liaison between customers and internal teams to support request resolution.


What We Offer:

Hands-on learning experience in Customer Service operations.

Supportive and collaborative work environment.

Opportunity for professional development and growth.


Requirements

Currently enrolled in Business Administration, International Trade, Logistics, or related fields.

Good written and verbal communication skills.

Basic knowledge of customer service routines is a plus.

Ability to organize tasks and manage multiple activities.

Proactive and eager to learn.

Detail-oriented and responsible.

Customer-focused mindset and good interpersonal skills.

Key Skills
Customer SupportCommunication SkillsInvoicingBillingTask OrganizationProactive LearningDetail-OrientedInterpersonal Skills
Categories
Customer Service & SupportAdministrative
Benefits
Hands-On Learning ExperienceSupportive Work EnvironmentProfessional Development