PeopleHub Intern
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At Toast, we empower the restaurant community with innovative technology designed to help restaurants adapt, streamline operations, and thrive in a fast-changing industry. Our platform is purpose-built for restaurants, by restaurant people, ensuring we address the unique challenges they face every day.
The PeopleHub is the engine of our employee experience. As the primary shared services arm, we ensure that every Toaster (employee) has the support, information, and seamless systems they need to do their best work. This summer, we are looking for a forward-thinking intern to help us bridge the gap between foundational HR support and the next generation of AI-driven operations.
The Team
Reporting to the PeopleHub Manager, you will join a collaborative team dedicated to building "operational muscle."
About This Role (Responsibilities)
As the PeopleHub Coordinator Intern, you will balance high-touch employee support with high-tech process optimization:
- Foundational Support & Pilot Program: Serve as the first point of contact for employee requests to ensure rapid, high-quality resolution of HR inquiries.
- AI-Readiness & Knowledge Management: Audit and restructure our internal documentation to ensure it is "AI-ready." You will optimize our internal knowledge base to ensure future chatbot integrations can provide accurate, instant answers.
- Process Optimization: Identify high-volume manual transactions and "human-in-the-loop" friction points. You will be tasked with finding opportunities to automate these workflows so the team can scale smarter.
- AI Prompt Engineering: Develop and maintain a standardized library of AI prompts to increase the speed and consistency of our responses to common employee inquiries.
- Systems & Documentation: Gain hands-on experience with key HR systems and contribute to the documentation efforts that allow Toast to maintain a world-class employee experience globally.
Do You Have the Right Ingredients? (Requirements)
- Ability to work onsite in Boston from June 2026 through August 2026.
- A strong desire to build a career in People Operations or HR Shared Services.
- Tech-Fluent: You are excited by the prospect of using AI to make work "better, faster, and easier."
- Operational Mindset: You enjoy finding a "better way" to do things and aren't afraid to dig into the details of a complex process.
- Empathy & Communication: Strong interpersonal skills with a commitment to providing an exceptional experience for your fellow Toasters.
- Adaptability: Comfortable working in a "pilot" environment where your feedback will directly shape the future of our support model.
- Highly organized with a knack for creating clear, structured documentation.
What will help you stand out (Nonessential Skills/Nice to Haves)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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