IT & Operations Support Summer Intern

IT & Operations Support Intern Job Description

Job Title: IT & Operations Support Summer Intern

Department: Finance & Administration

Job Summary

The IT & Operations Support Intern will provide essential first-level technical support while assisting the Finance & Administration team with daily business tasks. This role is a 70/30 split: 70% of your time will be spent on IT troubleshooting and hardware management, and 30% will involve supporting business operations and administrative data tasks. This position is ideal for a candidate who wants to understand how IT functions within the context of a fast-paced small business.

About Arctic

Arctic Compressor is a leading manufacturer of high-pressure air compressors, specializing in serving fire departments, industrial, and the federal government application. We take pride in delivering top-quality products through a robust dealer network across the country.

Key Responsibilities

IT Support & Remote Management (70%)

• First Response: Serve as the primary point of contact for the IT ticketing system, resolving daily hardware and software issues.
• Remote Support: Use remote desktop tools to troubleshoot and support our distributed workforce across various locations.
• Deployment: Configure and ship "ready-to-work" hardware kits (laptops, monitors, peripherals) for new hires.
• System Maintenance: Assist in installing software updates, managing user accounts, and maintaining AV equipment in onsite meeting rooms.
• Documentation: Create and update "How-To" guides for end-users to reduce recurring support tickets.

Systems Data & Administration (30%)

• ERP Migration Support: Assist the Finance & Admin team with data entry and data validation as we transition to a new ERP system.
• Data Integrity: Perform routine data entry and audits within financial and administrative systems to ensure accuracy.
• Administrative Entry: Support the Finance & Admin team with routine data entry into spreadsheets and business databases.
• File Management: Assist in maintaining and organizing digital records and departmental documentation.

Required Qualifications

• Education: Currently enrolled in (or recently graduated from) a degree program in Information Technology, Computer Science, or a related field.
• Technical Aptitude: Strong familiarity with Windows/Mac OS and Google Workspace (Docs, Sheets, Gmail).
• Communication: Ability to explain technical solutions to non-technical users clearly and patiently.
• Reliability: Strong attention to detail, especially regarding data entry and hardware inventory.
• Attention to Detail: Extremely high accuracy when entering financial data or configuring hardware.
• Physical Ability: Able to lift up to 40 lbs and perform physical tasks such as cabling and workstation setup.

Preferred Qualifications

• Experience with Remote Desktop software (e.g., TeamViewer, AnyDesk, or Windows Remote Desktop).
• Familiarity with IT Ticketing systems or help desk workflows.
• Basic understanding of networking (Wi-Fi troubleshooting, VPNs, and TCP/IP).
• An interest in how ERP systems or business databases operate.

What You’ll Gain at Arctic

• Real-World Impact: You aren't just shadowing; you are the primary support for our staff, allowing our team to focus on a high-level ERP rollout.
• Resume Building: Gain experience managing a remote workforce and participating in a major system migration.
• Real Ownership: You’ll be the "go-to" person for daily IT issues, gaining hands-on experience that goes beyond simple shadowing.
• Business Insight: By assisting with AP and Finance tasks, you’ll learn how a company’s back-office operates—a valuable perspective for any future IT Manager or Systems Admin.
• Team Environment: Work closely with both technical and financial leadership in a collaborative, "all-hands-on-deck" small business culture.

Attributes:

• Reports To: IT Manager
• Position Type: Full-Time, Temporary Internship, Hourly
• Compensation: Wage based on level of experience, Starting wage $19-22 per hour
• Working Hours: Monday - Thursday, 7:00 AM - 5:00 PM, Friday - 8:00 AM - 12:00 PM
  40 Hours per Week. Flexible working hours may be available. 
• Work Environment: This position primarily operates in a professional office environment using standard office equipment and also in a manufacturing environment that requires the employee to follow safety protocols and best practices.
• Travel: None required.