Direct Response Representative Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview: 
Early engagement with prospective customers plays a critical role in shaping how organizations explore and adopt customer experience technology. As a Direct Response Representative Intern at Genesys, you will support how inbound interest is evaluated, prioritized, and nurtured into qualified opportunities, contributing to the effectiveness of early-stage pipeline development. Your work will help ensure prospects receive timely, thoughtful engagement that reflects the Genesys brand. 

At Genesys, we are redefining customer experience through AI-driven innovation and empathy at scale. In this internship, you will gain guided, hands-on exposure to modern sales development practices while building foundational skills in research, data management, and customer engagement. You will work alongside experienced professionals, learning how sales and marketing align to drive business outcomes, while developing capabilities that prepare you for future roles in sales or revenue operations. This is a non-quota carrying, learning-focused internship designed to build foundational sales skills. 

Key Responsibilities: 

• Assist in managing inbound leads by organizing, reviewing, and supporting timely follow-up activities  

• Support lead qualification efforts by gathering relevant data and summarizing insights for the team  

• Conduct guided account and prospect research to identify key contacts and basic opportunity signals  

• Help maintain accurate CRM records to support visibility into pipeline activity and performance  

• Assist in preparing outreach templates and messaging for early-stage prospect engagement  

• Contribute to team projects focused on improving workflows, reporting, and response processes  

• Observe product demonstrations to build foundational understanding of Genesys solutions and use cases  

• Collaborate with Sales and Marketing teams to support campaign follow-up and lead coordination  

Required Qualifications: 

• Currently pursuing a Bachelor’s degree in Business, Marketing, Communications, or a related field  

• Strong written and verbal communication skills with a willingness to learn professional communication standards  

• Comfortable working with data and digital tools such as CRM systems and spreadsheets  

• Strong organizational skills with attention to detail and ability to manage multiple tasks  

• Ability to work collaboratively in a team-oriented environment  

• Eagerness to learn, take feedback, and develop new skills  

• Curious, proactive mindset with a strong interest in business and customer engagement  

Preferred Qualifications: 

• Interest in pursuing a career in sales, business development, or revenue operations  

• Exposure to coursework or projects related to marketing, sales, or data analysis  

• Demonstrated initiative through academic, extracurricular, or personal projects  

• Interest in technology and customer experience solutions  

• Goal-oriented mindset with a desire to grow and contribute 

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.