INTERNSHIP DETAILS

Intern, Brand & Marketing (Ascott Star Rewards)

CompanyCapitaLand Investment Limited
LocationSingapore
Work ModeOn Site
PostedApril 2, 2026
Internship Information
Core Responsibilities
The intern will assist ASR members with inquiries, troubleshoot booking issues, and support the development of loyalty program initiatives and training materials. They will also analyze performance metrics and provide administrative support for special projects and member requests.
Internship Type
full time
Company Size
9528
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning across 277 cities in 45 countries. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.
About the Role

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

  • Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
  • Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.
  • Strategise communications to provide timely information to ASR members.
  • Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
  • Analyze and provide monthly performance metrics for our membership enquiries, identifying areas for improvement and optimization.
  • Support the development of new toolkits, playbooks, and loyalty programme initiatives, helping us evolve and innovate.
  • Analyze the loyalty landscape, uncovering valuable insights and trends to inform our future strategies.
  • Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.
  • Provide support to the team on special projects when required.
  • Provide support for administrative tasks (status match and profile deletion requests).

Job Requirements:

  • Currently pursuing a diploma/degree in Hospitality or Marketing. 
  • Passion for the hospitality industry and a desire to learn and grow.
  • Strong computer skills and proficiency in Microsoft Office.
  • Analytical abilities and a keen eye for detail.
  • Excellent written and verbal communication skills.
  • Ability to work independently and take initiative, combined with strong time management skills.
  • Collaborative spirit and the ability to thrive in a multicultural team environment.
  • Strong ethical values with a professional demeanor.
  • Creative, inquisitive, and driven to make a difference.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


Only shortlisted candidates will be notified.

Key Skills
Hospitality managementMarketingCustomer serviceData analysisMicrosoft OfficeCommunicationTime managementProblem solvingLoyalty program managementAdministrative supportTraining material developmentStrategic planningPerformance metricsOperational coordinationAttention to detail
Categories
HospitalityMarketingCustomer Service & SupportAdministrative