INTERNSHIP DETAILS

Support Specialist – Training Academy (Student)

Company
LocationCity of Zagreb
Work ModeOn Site
PostedApril 2, 2026
Internship Information
Core Responsibilities
The Support Specialist will coordinate training operations, manage the Learning Management System, and provide technical support to learners. They will also assist in preparing training environments, troubleshooting issues, and grading assessments.
Internship Type
intern
Company Size
93
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
2013 begann alles mit einer Vision: Leonard (Du kennst ihn als „Len“ aus unserem Markennamen) wollte Pflege verkaufen, die das Beste aus Natur und Labor vereint. So gründete er Jean&Len, um damit die Lücke zwischen traditioneller Naturkosmetik, die oftmals in der „Öko“-Ecke der Drogerien verstaubt, und wirksamen, aber gleichzeitig stylisch designten Produkten zu schließen. Den Anfang machten Shampoos für Kinder ohne Silikone, Parabene oder tierische Inhaltsstoffe. Seitdem ist unser Sortiment um viele weitere Produkte ohne Gedøns* gewachsen.
About the Role

Your profile

We’re looking for a tech-curious student who loves helping others and solving problems. In this role, you’ll support our Training Academy by coordinating trainings and providing hands-on technical support, helping ensure our eLearning and in-person trainings run smoothly and that learners have a successful experience. 

What You'll Do 

  • Process all incoming requests from the Academy inbox, schedule training sessions, register learners, and coordinate with trainers and stakeholders.(Training operations)
  • Become proficient in our Learning Management System (LMS)so thatyou canset up online courses, manage access, track progress, generate reports, and review feedback. (Learning platform support)
  • Learn IMS, the software we develop, so you can support learners with exercises, troubleshoot questions, preparethe training environment, investigate issues, and grade assessments. (Technical support)

What You'll Need 

  • Currently pursuing a degree in a technical or IT-related field
  • Professionalproficiencyin English
  • Strong communicationand organizational skills
  • Curiosity and a technical mindset, with the ability to learn new systems quickly
  • A problem‑solving attitude and the ability to support learners and troubleshoot issues independently
  • Familiarity with SQL or databases is a plus

Why You’ll Love Working with Us

  • Work in a fast-growing and interesting industry
  • Continuous improvement and learning opportunities to grow your career
  • Team activities, not the usual one just to look nice on social media but what our team choose and ask for
  • A great team of engaged passionate and helpful people
 

Key Skills
Technical supportLearning management systemSQLDatabase managementTraining coordinationProblem solvingCommunicationOrganizational skillsIT supportE-learning supportTroubleshooting
Categories
EducationCustomer Service & SupportTechnologySoftware
Benefits
Continuous improvement and learning opportunitiesTeam activities