INTERNSHIP DETAILS

Customer Service Intern

CompanyHenkel group
LocationDubai
Work ModeOn Site
PostedApril 2, 2026
Internship Information
Core Responsibilities
The specialist acts as the primary point of contact for customers, managing order-to-cash processes and inbound/outbound interactions. They also collaborate with internal teams to drive business retention, maintain CRM data, and support process improvements.
Internship Type
full time
Company Size
41570
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Henkel operates worldwide with leading innovations, brands and technologies in two business areas: Adhesive Technologies and Consumer Brands. Founded in 1876, Henkel looks back on more than 145 years of success. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, counts among the most internationally aligned German-based companies in the global marketplace. Our company purpose expresses what unites us all at Henkel: Pioneers at heart for the good of generations. We are a diverse team of about 47,000 colleagues worldwide, striving to enrich and improve life every day through our products, services, and solutions. Our Purpose is built from our roots and carries a long-standing legacy of innovation, responsibility, and sustainability into the future. Our shared values and Leadership Commitments guide our decisions and actions every day. Imprint: http://www.henkel.com/imprint Data Privacy: https://www.henkel.com/data-protection-statement-social-media
About the Role

About this Position

We are seeking a proactive Customer Service & OTC Specialist to act as the single point of contact for our customers and drive an exceptional customer experience. This role manages all customer interactions, supports order-to-cash processes, and contributes to business retention and growth. 

What you´ll do

  • Serve as the primary contact for customers, ensuring timely and professional responses
  • Manage inbound and outbound customer interactions across OTC and service processes
  • Build strong customer relationships, collect feedback, and identify opportunities to enhance satisfaction
  • Maintain accurate data in CRM systems to support follow-ups and business development
  • Identify opportunities to secure new business and support customer retention
  • Collaborate with internal teams (Sales, Logistics, CSX, CoE, GBS+, SC) to meet customer needs
  • Support process improvements, organizational changes, and regional best practices
  • Monitor workflow and performance using KPIs and reports to ensure quality, efficiency, and timeliness

What makes you a good fit

  • Clear and professional communication with customers and internal teams
  • Strong attention to detail and problem-solving skills
  • Familiarity with SAP, Excel, data analysis, and reporting tools
  • Customer-oriented with the ability to respond effectively to customer needs
  • Effective collaboration with Sales, Logistics, and cross-functional stakeholders
  • Strong time management and ability to prioritize tasks efficiently
  • Adaptability and eagerness to learn new processes and skills
  • Ability to handle multiple customer requests and high-volume work simultaneously

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.


Key Skills
Customer serviceOrder-to-cashCommunicationData analysisReportingSAPExcelTime managementProblem-solvingRelationship buildingCRMCollaborationAttention to detailAdaptability
Categories
Customer Service & SupportLogisticsSalesAdministrative