INTERNSHIP DETAILS

Front Office Internship

CompanyAHC Hospitality
LocationGrand Rapids
Work ModeOn Site
PostedApril 3, 2026
Internship Information
Core Responsibilities
The intern will perform front desk duties including guest check-in/checkout, managing phone lines, and resolving guest concerns. They will also maintain communication with various hotel departments and provide local area information to guests.
Internship Type
on call
Company Size
590
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
AHC Hospitality is a management company headquartered in Grand Rapids, Michigan. We specialize in providing customized hospitality solutions for hotels, resorts, and restaurants by implementing successful operation models that yield positive results for our owners, associates, and guests. We believe in looking ahead and leading the industry in what’s new and what’s next in hospitality. Our insight helps our clients adapt, innovate, implement change, and move forward – faster. With excellent customer service at the core of all operations, the company is led by President/CEO Rick Winn and VP/Managing Director George Aquino. Valuing both guests and associates while providing outstanding hospitality experiences has allowed this company to retain its heritage while adapting to the 21st century. The hotel company is part of the Amway family of companies, which began in 1959.
About the Role

Front Desk Internship – Amway Grand Plaza Hotel – Summer 2026

 

Summer internships typically start in May 2026 and go through the end of August 2026, but there is flexibility as needed. Internship wage is $16.50/hour.

AHC Hospitality offers: Weekly paychecks • Travel discounts on hotels & restaurants across the world • Free downtown parking • Free employee meals when working a shift • Competitive referral bonus program • Exceptional work environments • Unparalleled opportunities for growth and career development • and so much more.

 

POSITION SUMMARY 

 

The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed.

 

PRIMARY FUNCTIONS

  • Operate Hilton’s OnQ Property Management System
  • Check-in and checkout large volume of guests
  • Manage phone calls from guestrooms/outside lines
  • Follow cash handling/banking outlined by Accounting
  • Resolve guest concerns at first contact
  • Actively working, always looking for ways to assists guests and going above and beyond to provide guest service
  • Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc.
  • Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example
  • Ensuring the quality and level of service that the General Manager, Director of Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies

 

REQUIREMENTS

 

  • Bend, stoop, stand, walk, and run for long periods for the duration of a shift
  • Positive and motivated to learn the full-scope of the position
  • Must be reliable, willing to work weekends and holiday
  • Deliver both guest and associate requests within expected amount of time
  • Ability to communicate in English both verbally and written
  • Requires the ability to work both independently and in team settings
  • Comfortable with learning systems to perform day to day operations
Key Skills
Front desk operationsCustomer serviceCash handlingCommunicationProblem solvingProperty management systemsTeamworkTime management
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Weekly paychecksTravel discountsFree downtown parkingFree employee mealsReferral bonus programCareer development opportunities