INTERNSHIP DETAILS

Guest Experience Intern

CompanyContinental Services
LocationSterling Heights
Work ModeOn Site
PostedApril 3, 2026
Internship Information
Core Responsibilities
The Guest Experience Intern will serve as a field-based brand ambassador responsible for elevating guest experiences across a defined territory of client locations. They will collaborate with account managers to execute grand openings, coordinate client engagement events, and ensure hospitality standards are met.
Internship Type
intern
Company Size
514
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
The Great Lakes Food & Beverage Leader Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation. Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services. Our singular mission is to delight our guests, every meal, every day. It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do. Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it. Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events Looking to grow your career on your terms? Get to know us more. We Are Curious. Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences. We Dream Big. We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge. We Champion Each Other. Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture. We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you.
About the Role

Guest Experience Intern

Department: Vend Admin Administration 105009

Employment Type: Internship

Location: Sterling Heights

Reporting To: Brandon Duncan



Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission
Delight our guest. Every meal. Every day.

Our Core Values
  • Exceptional -- We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
  • Hospitality -- We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
  • Collaboration -- We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
  • Responsibility -- we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
  • Innovation -- We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.


The Experience You'll Create

The Guest Experience Specialist is a field-based role responsible for elevating the guest experience across a defined territory of client locations. This position serves as a frontline brand ambassador, collaborating with Account Managers (AMs) and market teams to champion hospitality standards, enhance customer satisfaction, and reinforce Continental's mission of "unreasonable hospitality."
  • Serve as the dedicated Guest Experience Specialist for a defined region
  • Partner with assigned Account Manager (AM) to understand access protocols and location nuances, prioritize locations requiring attention or support, and collect and share insights that shape future store visits
  • Execute all Grand Openings within designated territory, including preparation/planning (pre-opening coordination), internal communication between sales and operations to ensure alignment and awareness, on-site coordination, and collecting and documenting Grand Opening feedback
  • Coordinate and execute additional Client Engagement events including event partnerships with vendors (e.g., Red Bull)
  • Plan site visits at least one week in advance and log all visits and related details in the Guest Experience Schedule
  • Adapt to changes in scheduling due to client needs or business priorities
  • Schedule efficiently by leveraging flexible, unscheduled visit opportunities when appropriate
  • Develop deep understanding of the Guest Experience and interactions with our services and technology
  • Ensure in-store signage is accurate, up-to-date and appropriately placed within market and vending service locations
  • Execute routine site visits, identify service gaps, and share feedback with location leadership
  • Track all activities, follow-ups, and improvements using internal tools and scheduling sheets
  • Ensure that opportunities for improvement are documented and communicated clearly, coordinated with store leads and the AM, and addressed effectively and consistently across multiple teams and departments
  • Performs other related duties as assigned.


Ingredients for Thriving

  • 1-2 years of experience in hospitality, guest service, or customer-facing roles
  • Strong verbal and written communication skills
  • Organized, detail-oriented, and capable of managing a dynamic field schedule
  • Proficient in using mobile apps, spreadsheets, and scheduling tools
  • Field-focused mindset, energized by daily client interaction and on-site engagement
  • Reliable communicator, able to effectively document and relay guest concerns and service needs
  • Solution-oriented approach with ability to follow through on issues until resolved
  • Acts as brand ambassador, representing Continental with professionalism, care, and a commitment to excellence
  • Strategic thinker who can connect brand vision with operational delivery and data insights
  • Collaborative leader who thrives in matrixed environments and builds trusted cross-functional partnerships
  • Guest/customer obsessed with passion for delivering unforgettable guest experiences and solving service challenges
  • Experience in food service, retail, or multi-location field support preferred
  • Familiarity with client service protocols and service recovery approaches preferred

Location(s) & Logistics:
  • Regional hub-based position with frequent travel within designated territory
  • Extended periods of standing and walking during on-site visits
  • Flexible schedule to accommodate client needs and visit requirements
  • Valid driver's license and reliable transportation required



Benefits

We offer a range of benefits for eligible team members, including:
  • Health Coverage -- Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks
To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

#LI-KC1 #IND103
Key Skills
HospitalityCustomer serviceCommunicationOrganizationDetail-orientedField schedulingMobile appsSpreadsheetsClient engagementBrand ambassadorshipProblem solvingFood serviceRetail supportService recoveryStrategic thinkingCross-functional collaboration
Categories
HospitalityCustomer Service & SupportFood & BeverageSalesAdministrative
Benefits
Health coverageMedicalDentalVisionVoluntary life/ad&dShort-term disabilityLong-term disabilityCritical illness401(k)Paid time offWellness programs