IT Intern

Description

Are you a tech-savvy problem solver looking to get your hands dirty (figuratively) in the green industry? Ryan Lawn and Tree is seeking a motivated IT Intern to join our team.

In this role, you won’t just be sitting in a back room; you’ll be the backbone of our daily operations, ensuring our field crews and office staff have the digital tools they need to keep our clients' properties beautiful. You’ll gain hands-on experience in technical support, hardware lifecycle management, and CRM data integrity.

Key Responsibilities

1. Help Desk & Salesforce Support

• Request Management: Act as the primary administrator for the IT Help Desk within Salesforce, assisting in the management and resolution of internal requests.
• Service Resolution: Troubleshoot technical issues for staff and field crews, ensuring all tickets are documented and closed out effectively.
• Customer Experience: Provide regular updates and maintenance to the Customer Portal to ensure clients have real-time visibility into their services.

2. Hardware Lifecycle & Inventory

• Performance Assessment: Evaluate the operational effectiveness of aging laptops and desktops to determine if they meet current performance standards.
• Asset Tracking: Assist with rigorous inventory tracking within our software systems to ensure all equipment is accounted for.
• Sustainable Disposal: Identify obsolete equipment and coordinate the secure recycling of hardware and components.

3. Software & Data Integrity

• Salesforce Projects: Assist with specialized data projects, including data cleansing, reporting, and workflow optimizations within Salesforce.
• Field Support: Assist in configuring and supporting mobile devices used by our crews for scheduling and site reporting.

Requirements

Qualifications

• Education: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Technical Skills: * Exposure to Salesforce (preferred) or a strong desire to become proficient in CRM-based ticketing systems.
  • Solid understanding of hardware components and Windows/Mac operating systems.
• Communication: Excellent verbal and written communication skills for interacting with both office staff and field technicians.
• Detail-Oriented: A disciplined approach to inventory management and data entry.

Why Join Us?

• Master Salesforce: Gain professional experience in one of the world's most in-demand enterprise platforms.
• Hands-on Learning: Move beyond theory with tangible hardware and real-world troubleshooting scenarios.
• Impact: Your work directly supports the teams that keep our local environments green and sustainable.