GTM Strategy & AI Operations Intern

Job Description

Zendesk is on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

About the Role

We’re looking for a high-energy GTM Strategy & AI Operations Intern to join our Sales Strategy team this summer. This is not a “shadow and observe” internship, you’ll work on real strategic initiatives that improve how we sell, position, and scale.

You’ll help modernize our GTM motion using data, structured thinking, and AI tools like ChatGPT and Claude to make work faster, smarter, and more repeatable.

Monthly wifi stipend included!

What You’ll Do (Example Projects)

GTM Strategy & Market Insights

• Conduct market and competitive analysis (ICP, segmentation, positioning, messaging).

• Synthesize insights into clear recommendations for Sales leadership.

• Support strategic GTM initiatives that improve focus and efficiency.

AI-Powered GTM Optimization

• Design and test AI workflows that improve sales productivity (e.g., discovery prep, competitive battlecards, pitch personalization).

• Create a lightweight “AI Playbook” documenting prompts, workflows, and use cases.

• Identify measurable efficiency or quality improvements.

Sales & Presales Exposure

• Shadow sellers and Solutions Consultants to understand the full sales motion.

• Help refine a product pitch or demo narrative.

• Deliver a final capstone presentation to GTM leadership.

What We’re Looking For

• Self-starter who enjoys solving ambiguous problems

• Strong communicator (clear decks, concise writing, confident presentation)

• Analytical thinker comfortable working with data in Excel/Sheets

• Curious about AI and excited to build hands-on experience applying it to business problems

• Collaborative and comfortable working across Sales, Marketing, Product, and Finance

Basic Qualifications

• Currently pursuing a Bachelor’s degree in Business, Economics, Engineering, Data Science, Computer Science, or a related field

• Rising junior or senior preferred (exceptional sophomores considered)

• Available full-time for 10 weeks

• Must be actively enrolled in a university prior to and post internship completion

• Demonstrated analytical ability through coursework, projects, or prior internships

Nice to Have

• Exposure to CRM or analytics tools (Salesforce, HubSpot, Looker, SQL)

• Experience using AI tools (ChatGPT, Claude, etc.) for structured work

• Prior internship, case competition, startup, or leadership experience

What You’ll Gain

You’ll gain hands-on experience in modern GTM strategy at a global SaaS company, with real ownership over work that impacts how we sell and scale. Throughout the program, you’ll build practical AI-native operating skills, sharpen your analytical and executive communication abilities, and gain exposure to Sales and Presales teams. You’ll present your work to GTM leadership, receive mentorship along the way, and leave with tangible experience applying strategy, data, and AI to real business challenges.

Visa sponsorship is not available for this role

Relocation assistance is not available for this role

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.